estara
1 Copper

Re: New Dell XPS 8300 constantly Locking up.. help

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Me too! I have the same problem and it stinks because it's newly bought! Only mine doesn't happen as often as yours but it does freeze at least once EVERYDAY! Sometimes it says my graphic card (which I bought along with my XPS 8300 from Dell) crashed. THAT is also supposed to be new.

Isn't there a solution?

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Anyone else having this issue?

 

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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m3th0d1c4l
3 Silver

Re: New Dell XPS 8300 constantly Locking up.. help

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What vdeo card are you currently running in the XPS 8300? I think I have possibly found the issue, because some Aurora R3 systems are exeriencing the same thing.

Is your video card an AMD card, like a 6xxx series?

Alienware Aurora R4
Intel Core i7 3930K
16GB 2133MHz Corsair Dominator GT
3GB AMD Radeon HD 7970
SoundBlaster Recon3D Fatal1ty
Killer 2100 NIC
512GB Crucial M4 SSD
19-in-1 Media Card Reader
Blu-ray Disc Combo / DVDRW
W7 Ultimate x64
23" Samsung S23A750D 1080P 120Hz

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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This is what I copied from the invoice emailed to me in which you can see that the video card I have is an ATI Radeon HD 5670 1GB GDDR5:

Item #           Item description

225-0146     XPS8300
313-3607     NO DIAL UP MODEM REQUESTED,DT
313-6138     NO SPEAKER REQUESTED,DIMENSION
317-5785     6GB DDR3 SDRAM 1333MHz,X
317-6080     XPS 8300, SNB, i7-2600 (3.4GHz)
318-0282     16x DVDRW Drive
318-0455     Windows Live Wave 4, CDT
320-1786     ATI Radeon HD 5670 1GB GDDR5
320-7810     NO MONITOR
330-1158     DELL USB 6-BUTTON LASER MOUSE,I/S/XDT
330-3620     DELL USB ENTRY KEYBOARD,KL,ENG,I/S/X DT
330-6097     WIN 7 LABEL,CDT
331-1418     DELL RESOURCE DVD,BACK-UP,XPS8300
342-2007     1TB SERIAL ATA 2, 7200 RPM
410-1867     ADOBE READER 9.0,MLANG,I/S/X DT
410-9449     McAfee Platinum, 15 Month, MUI, CDT
420-6436     PC-RESTORE, DIM/INSP
420-6576     DELL WELCOME,SW,DIM/INSP
420-9691     DATASAFE LOCAL BACKUP
420-9841     COZI-CALENDAR,DT
421-0756     SKYPE VOIP SOFTWARE APPLICATION,I/S/X DT
421-3645     Basic Stage, CDT
421-4337     WIN 7 HOME PREM, 64, ENG
421-4542     ROXIO CREATOR STRT,NO MEDIA,CDT
421-4652     Dell Support Center 3, CDT
421-9898     THX TruStudio PC
430-3775     INTEGRATED 10/1000 ETHERNET
465-8687     PLEASE CONTACT ME WITH MORE DETAILS
410-0450     MICROSOFT OFFICE STARTER 2010,CDT
920-5050     XPS WARRANTY SPRT, DIMENSION, INITIAL YR
938-3130     HW WRTY+SVC,XPS 8300,UNY,INIT,REL
938-3150     NBD OS,XPS 8300,UNY,INIT YR,REL

Do you think there is a conflict between the integrated graphics and the AMD graphics card?

 

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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I just glanced at the Aurora R3 freezing posts and the problem looks very similar to our XPS 8300 freezing issues. Over at the other posting they are suggesting removing the Dell version of the Catalyst driver software and installing the drivers available directly from the AMD website.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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This is the URL for discussion on the Aurora R3 freezing issue:

http://en.community.dell.com/owners-club/alienware/f/3746/p/19375646/19862917.aspx?PageIndex=1

Sounds just like our issue.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Dell Optiplex 780s seem to be having a similar problem:

http://en.community.dell.com/support-forums/desktop/f/3514/p/19366377/19827988.aspx#19827988

And seem to have two solutions in this series of postings:

1. remove all traces of ATI drivers and then install most recent driver from ATI website

2. Install the latest "Intel Storage Manager" found on the dell page for this model.  This updated the sata drivers also. Suggest you note the driver version and date for the Sata device before and after the storage manager install.

I am away from my computer at the moment and would be very interested if anyone else has tried these solutions for the issue in the XPS 8300. I'll be trying these when I get back to my computer on Wed.

 

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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And here is another Dell system that is locking up:

http://en.community.dell.com/support-forums/desktop/f/3514/p/19256928/19866132.aspx#19866132

Anyone out there have any idea what is going on?

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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Moderator
Moderator

Re: New Dell XPS 8300 constantly Locking up.. help

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a49erfan,

Send to me in a prviate message your service tag number. Also, have you powered off, opened the case cover and reseated all memory, cards, cables, plugs?

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Moderator
Moderator

Re: New Dell XPS 8300 constantly Locking up.. help

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This thread is just for the XPS 8300 lockup. Our test 8300s will only have the Dell drivers on them. We do not test retail drivers.

* Power the 8300 off
* Disconnect the 8300 power cord from the rear
* Open the side cover and remove/reseat all cables, cords, cards, ram
* Replace the side cover
* Connect only the mouse, keyboard, speakers, and monitor to the PC
* Those USB devices should be plugged into the PC rear USB ports
* The PC power cord should be plugged directly into the wall socket (for now) and then into the rear port
* Power the monitor on
* Power the PC on
* Reinstall our chipset drivers
* Reinstall our  sata driver
* Reboot the 8300
* Remove the retail video card driver and reinstall ours

Now, test the 8300 and post your results.

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