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lement92
1 Nickel

No Sound

Hi all. i just recently acquired a Dimension 4500.  it's a little old and when i received it, it had no operating system at all on it. i installed a 2002 version of XP professional on it.  everything seemed to be working fine, until i tried to turn the volume up.  There is no volume.  i have no sound.  i have tried two different sets of speakers and neither is making a difference.  what do i do?

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13 Replies
8 Krypton

Re: No Sound

Hello,

To start with the easy stuff ...

Here are the support pages for the 4500.

Are the speakers plugged into the Green output?

And, Windows needs to be installed in a specific order on Dell systems as listed below ...

Note: Some devices may not function properly if the drivers are installed out of order.

Install your version of Windows.

Install the following software and drivers in the order listed below.


***** 1.***** Desktop System Software (DSS) or Notebook System Software (NSS) - A vital utility that provides critical updates and patches for the operating system. If you are reinstalling the operating system or updating all the computer’s drivers, it is imperative that this software be installed first.
Currently, the DSS and NSS are not required for systems with Windows Vista installed. This is located under the System and Configuration Utilities Category on the Drivers and Downloads page.
2. Chipset - Helps Windows control system board components and controllers. This is located under the Chipset Category on the Drivers and Downloads page.
3. Video Adapter - Enhances video performance. This is located under the Video Adapter Category on the Drivers and Downloads page.
4. Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page.
5. Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page.
6. Modem - Allows dialup capability. This is located under the Communication Category on the Drivers and Downloads page.
7. Wireless Network Card - Enables and enhances the wireless network controller. This is located under the Network Category on the Drivers and Downloads page.
8. Touchpad, Pointer, Trackstick, Mice, and Keyboards - Enhances the pointing device features. This is located under the Mouse & Keyboards Category on the Drivers and Downloads page.
9. Other Devices
* Bluetooth Module
This is located under the Communication Category on the Drivers and Downloads page.
* Dell Wireless Mobile Broadband Cards
This is located under the Communication Category on the Drivers and Downloads page.
* PCMCIA/Smartcard controller
This is located under the Security Category on the Drivers and Downloads page.

Dell drivers and downloads page http://support.dell.com/support/downloads/.

NOTE: If your system download page offers a DSS or NSS file in the 'System and Configuration Utilities' Category. And you have already tried to install some drivers, you will need to reboot in Safe Mode to install the DSS or NSS file, and the chipset. Then reboot the system and install the rest of the drivers in the correct order.

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

 

lement92
1 Nickel

Re: No Sound

i just installed the chipset driver. i did not see a DSS driver for the 4500. but when i get to the part where i download the sound driver, how do i know which one i need to download?

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8 Krypton

Re: No Sound

... how do i know which one i need to download?

Hello again,

If you have integrated sound on the motherboard the chipset files should do the trick.

If you have a sound card, try to tell us which you have. Run completely through the list I gave and install all you can in the correct order. If no DSS file is shown, one is not needed.

Once you get done, connect to the Windows update page and choose the "Custom" option. It could point you to some updates for your hardware.

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

 

lement92
1 Nickel

Re: No Sound

ok. last question before i go mass downloading.  how do i know which driver to download?  for example, there are 7 video drivers.  i don't download them all do i?

0 Kudos
8 Krypton

Re: No Sound

No, You have XP not Win7. Correct?

If you used the 'service tag' option to get to your downloads, most of the unneeded files will not show. And, make sure that XP is selected in the top option box.

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

 

lement92
1 Nickel

Re: No Sound

there is still 7 video drivers to choose from.  and i did use the service tag option. and if it makes a difference, when i try to adjust the volume it says "no active mixer devices available" and then tells me to go to control panel to install one.

0 Kudos
8 Krypton

Re: No Sound

Don't use Win7 files for an XP system.

Do you have integrated sound on the motherboard, or do you have an installed sound card?

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

 

lement92
1 Nickel

Re: No Sound

i have xp selected at the top. and i would guess integrated sound. i know a sound card has never been installed on this computer.

0 Kudos
8 Krypton

Re: No Sound

Assuming that you already installed the chipset file and others on the list ...

It looks as if THIS FILE is what you want if you indeed have integrated sound.

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!