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Optiplex 380 stuck at splash logo
Optiplex 380 stuck at splash logo, cant get into BIOS.
Tried the following:
- pressed F2 and F12 at boot up, system responds but then gets stuck at "Going into Setup"
- disconnected power and CMOS battery and pressed power button for 30 seconds.
- replaced fan over heat sink as that was malfunctioning a bit.
- reseated memory and booted with only one stick then added other.
- disconnected hard drive and CD drive but system just beeps and monitor does not come on when I power up.
There are no peripherals connected to the system. I have read elsewhere that the USB ports sometimes cause this problem. How do I disconnect them to try and boot up? The front USB ports seem connected to the power button.
Seems others have had the same problem. Is this a hard drive problem? Motherboard?
Thanks.
DELL-Hemalatha
2.8K Posts
0
October 1st, 2016 15:00
Hi Juicejam
Thanks for writing to us.
When did the issue start? Was there a power surge recently?
You can log onto our support.euro.dell.com--enter service tag#--submit--manuals on how to remove the front I/O Panel.
As you have tried almost every bit of troubleshooting, the only thing we can suspect here is the motherboard.
If the system is under warranty, Please click my DELL-username and write me a private
conversation with the service tag and your contact details(Name, Phone#, Address and Email). If
there is no warranty, then you could contact our team to get a quote for a paid service call -
http://dell.to/1vnT6CQ
Regards
Hema
DELL-Hemalatha
2.8K Posts
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October 2nd, 2016 16:00
Hi, we are awaiting your response.
Juicejam
2 Posts
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October 2nd, 2016 22:00
This PC is out of warranty. I am not based in the US any longer.
I will try to remove the I/O panel as a last resort before getting a new motherboard.
DELL-Infant R
331 Posts
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October 6th, 2016 16:00
Hi,
Have you tried the steps and does the issue remain the same.
Kindly get back to us, if there are any further queries.