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Please help choose order of drivers when I get the "Display Driver Stopped Responding and has recovered" message
Running: Win7 - XPS 8100 - 8GB - 64 bit OS
Display Adapter : ATI Radeon HD 5450
Service Tag <ADMIN NOTE: Service tag removed per privacy policy>
Hi,
Recently I've been getting this message as the computer momentarily freezes and then recovers.
"Display driver AMD driver has stopped responding and has successfully recovered."
I checked the support for drivers in Dell and received conflicting results.
When I checked using system analysis, I was given a list of 54 updates system wide. How could this be possible?
When using my service tag, I received the following result:
<ADMIN NOTE: Service tag removed per privacy policy>
Do you think this is what I should use, and if so, can you tell me which one I should update first? Finally, do I have to uninstall the old drivers first and update through the device manager?
Thanks in advance for your help,
Jane
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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August 4th, 2014 10:00
The 54 updates is not necessary. You should only update a driver to correct a specific issue. You do not need to remove the video card driver before installing a newer one.
* Go here
* Click Download
* The file should save to your windows desktop
* Double-click the file
* Follow the instructions