So much for great customer service

Well, Dell is supposedly known for technicians who go above and beyond. Guess it is all a lie. My brother printer won't work with my new windows 8.1 system, even though I have downloaded the proper drivers and the printer is supposedly installed. Brother says it is a computer issue.  Dell says it is a hardware issue.  BUYER BEWARE!

I explained the issue to two different techs. Dell was my last ditch effort. They won't touch it. He wouldn't even make a half-hearted attempt to appease me by trying something. Think Dell wants me to buy a printer from them??? You better believe they do.

What a horrible disappointment. Next time, I'm buying Samsung. At least I know what I'm in for.