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Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound
Has anyone else seen this issue?
I seem to still have a weird issue with audio. When I play something with audio (movie/music) regardless of program used to play, I get a weird skipping sound, or jittery sound every few seconds. It only lasts about half a second, but it’s enough to annoy you. Upon reboot the problem clears for about a day. Troubleshooting performed is uninstalling the driver, and reinstalling the Dell driver. Last night I went to Realtek.com.tw and grabbed the latest drivers from the manufacturer since they were newer than Dell’s version. I am waiting to see how this works out as it takes about a day for it to show up. In Control Panel- Sound, the Realtek High Definition shows under Speakers. The ATI DP Output is greyed out so that should not be causing an audio conflict.
Dell customer care/service. If already out of warranty, click here. Find your Service Tag
DELL-Chris M
#IWork4Dell
bojackson63044
26 Posts
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April 12th, 2010 21:00
Hi Ratz,
Thanks for the input. I went ahead and uninstalled Roxio Easy CD and DVD Burning for good measure. But I can't find Dell Datasafe anywhere on my computer. Check out the screenshots. And none of the folders that start with "Dell" contains the DSupdate.exe file we're looking for.
Thanks!
Bo
brynner
2 Posts
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April 12th, 2010 23:00
In my case, I did a clean install of Windows 7 as soon as I got the computer, so the Roxio Burn and Data Safe would not be factors. I'll see how this first fix plays out for a while. If the skipping comes back, i'll try your suggestion to change video card drivers.
bojackson63044
26 Posts
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April 14th, 2010 10:00
Well, it's been over a day since I uninstalled Roxio Easy CD and DVD Burning and the issue has not resurfaced yet. Let's hope my luck holds . . .
bojackson63044
26 Posts
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April 15th, 2010 23:00
OK, it's been a couple of days now and no crackling. Uninstalling the Roxio Easy CD and DVD Burning seemed to have fixed problem!
Quite a weird fix. I wonder how it works.
bojackson63044
26 Posts
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April 18th, 2010 13:00
Nevermind, the popping sound is back.
Looks like the Roxio fix only delay the problem from resurfacing, but does not eliminated it.
dhanrajc
34 Posts
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April 18th, 2010 14:00
Before replacing any parts in the system try a clean reinstallation of the OS and check this might help out.
~ Ratz
RoHe
10 Elder
10 Elder
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44.3K Posts
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April 18th, 2010 18:00
Contact Dell Tech Support since this system should be under warranty. Ask if there are any tech bulletins about this issue...
Ron
bojackson63044
26 Posts
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April 18th, 2010 19:00
Hey Ratz, I decided to just reboot if the popping noise comes back. After uninstalling Roxio Easy CD and DVD Burning, the noise didn't come back until about 5 days of uptime, and even then, it's not as obtrusive as before. I will probably do a clean reinstall sometime in the summer when I have a bit more free time. Thanks so much for all your input!
bojackson63044
26 Posts
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April 18th, 2010 19:00
Is there any way for me to access the tech bulletins? The last tech I talked to had me update the Audio Drivers and when that didn't work, he scheduled a motherboard replacement for me.
adamw2k
5 Posts
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April 21st, 2010 00:00
The solution to this for me was to download the OEM drivers for our card from Realtek (more up to date than Dells' as well). To do this, visit:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
Or if the link is not working, go to: HOME > Downloads > Computer Peripheral ICs > PC Audio Codecs > High Definition Audio Codecs > Software
I am running Windows 7 64bit for reference and this solved all audio problems.
Good luck!
-Adam
bojackson63044
26 Posts
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April 21st, 2010 07:00
Hey Adam, thanks for the tip, but I've done that already and it didn't help. I am also running Win7x64 on a Studio XPS 8000. I am currently looking for a PCIE sound card so I can avoid this problem since most of the software fixes didn't last for me.
bojackson63044
26 Posts
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April 26th, 2010 07:00
Did a complete reinstall, issue came back after a few days. Looks like I probably got a lemon. :(
Chris2010
1 Message
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April 29th, 2010 08:00
I'm having the same problem. The audio crackles and delays making things unlistenable. A reboot makes the problem go away for a day or two. I've updated to the latest realtek driver's but the only reason that even appeared to temporarily work was probably because of the required reboot.
The problem has been happening since I got the computer in January.
The the user above recommending the realtek driver update advise if the problem has returned for them or not?
- Dell Studio XPS 8000 running Windows 7 64-bit.
bojackson63044
26 Posts
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April 29th, 2010 08:00
I've tried the Dell drivers, the Realtek drivers, uninstalling Roxio and completely reinstalling the OS. The reinstall delayed the issue from resurfacing the longest (4-5 days). But even that wasn't sufficient to eliminate the crackling. Dell just had someone over to replace my motherboard yesterday so I'll let you know if the hardware fix lasts.
bojackson63044
26 Posts
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May 20th, 2010 21:00
I want to give everyone an update. I finally had the motherboard replaced by dell. It's been over 2 weeks and the audio issue has not resurfaced. So the problem appears to be hardware-related, at least in my case.