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wlpendley

2 Posts

28835

October 10th, 2006 17:00

USB Root Hubs problem on Precision 380 repaired by Intel chipset driver R96614.EXE

I downloaded and installed Intel Chipset driver R114566.EXE that Dell marked as "Urgent" for the Precision 380 on Jan/20/2006.
(I was using Win XP Pro 2002 SP 2 on a dual-core Dell Precision 380 system which I believe uses the Intel 955X Express chipset.)
 
Before I installed this chipset driver my USB Root Hubs were working fine and my USB keyboard and mouse worked fine. After installing R114566.EXE all my USB ports were powered off at the momemt Windows XP launched.  They were working at first start of boot but when the Windows XP logo appeared on the screen, they were powered off and Device Manager showed 5 USB Host Controllers working but 5 USB Root Hubs with "yellow bang" because their device drivers could not be located.
 
The R114566.EXE driver was supposed to *fix* the "yellow bang" USB problem on USB devices.  In my case  it appears to have caused the "yellow bang" USB problem!
 
SOLUTION: I searched dell.com drivers for a Chipset driver specific to "95XX".  I found the Knowledge Base article "How Do I Install the Intel® 945P/955X/945G Chipset..." located at http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=005BA7549855DF62E0401E0A551714DA
 
This KB article has a link for downloading Intel chipset driver R96614.EXE instead. I used that link to install R96614.EXE as a replacement for the suspect R114566.EXE.  Presto! The USB hubs were restored and working fine. 
 
So it seems to me that R114566.EXE is really not compatible with the Intel 955X Express chipset inside the Dell Precision 380, and support.dell.com needs to remove Precision 380 from the list of systems compatible with that driver. 
 
ymmv

System: Dell Precision Workstation 380

Incompatible driver:  R114566.EXE
Release Title: Chip Set: Intel Chipset Software Installation Utility, Driver,
                         Windows 2000, Windows XP, Windows XP x64, Multi Language, Multi System,
                         v.7.2.2.1006, A13
 
Release Date: 1/20/2006
       Criticality: Urgent
   Description: Software support for Intel Chipsets.
 
 
Solution driver:  R96614.EXE< ADMIN NOTE:Broken link has been removed / replaced from this post by Dell>

Release Title: Chip Set: Intel Chipset Software Installation Utility, Driver,
                         Windows 2000, Windows XP, Windows XP x64, Multi Language, Multi System,
                         v.7.0.0.1019, A11
 
Release Date: 11/21/2005
       Criticality: Recommended 
   Description: Software support for Intel Chipsets.
 
 

 

aslan241

9 Posts

November 20th, 2006 06:00

Help..I am having the same problem..I have a 9100 and also downloaded this "URGENT' update...I have the exact same problem as you did..no USB once windows loads...Dell support had me go through safe mode, last known config and also the mantenance with no avail...how do I install the right Chipset driver if I can't use my mouse or keyboard????  I should of never installed it...everything was working fine but I got ered in by the URGENT...  Any help????

Ratz

283 Posts

April 14th, 2007 01:00

I must admit that I was curious why is Dell marking this as urgent and it massed up your computer.
 
Today curiosity got better of me and I vent to Intel website to find that their latest chipset driver is v8.1.1.1010 which is seven versions update from Dell latest urgent listings you are referring to.
 
I have ghosted my HDD, just in case. Downloaded the latest chipset driver from Intel. I have installed this chip set driver v8.1.1.1010 with no ill effects. To the contrary, I am surprised as it made my computer more responsive and faster (snappier).
 
 
Hope this helps someone in the future.
Ratz
 
---------------------------------------------------------------------------------------------------------------
Dell Precision 380 WorkStation,Tower, Pentium4 630 3GHz Prescott-2M 800, XP Pro SP2
BIOS Dell A08, MOBO Dell 0G9322 Intel Glenwood i955X Chipset
3GB, 667MHz, DDR2 SDRAM, ECC, 2x1G Crucial, 2x512 Infineon
Western Digital 800JD 80GB SATA-II 7200RPM, NCQ, 8GB Non-Raid (1st drive)
Hitachi HDT722525DLA380 250GB SATA-II 7200RPM 8GB Non-Raid (2nd drive)
PCI Express x16 128MB Nvidia Quadro FX 1400 (nVIDIAForceWare 91.36)
1.44MB Floppy Drive
LG CD-RW GCE-8487B Optical Drive
LG DVD+-RW GWA4164B Optical Drive
Sound Blaster Audigy 2 ZS PCI card
Broadcom NetXtreme BCM5750 Gigabit Ethernet Controller
Conexant D850 56K V92 DFVc Modem
Dell 1907FP (Digital)
-----------------------------------------------------------------------------------------------------------------


Message Edited by Ratz on 04-13-2007 07:17 PM

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