Ellu74
1 Copper

Unsupported video configuration detected

Hi,

I got a free computer from my work. It was completely erased, nothing on it. Bought the OS 10 and I am trying to install it but I get stopped by a message about unsupported video configuration. The model is optiplex 990. This is the message I get: " this computer has an add-in graphics card, but the monitor cable is not lugged into the integrated video connector. To attach the monitor cable to the add-in graphics cards:

Shut down computer

Plug monitor cable into add in graphics card connector ( this may require a video adapter or video adapter cable

Turn on the computer.

I have all cables, only one monitor, what is the issue here? Can anyone help?

0 Kudos
3 Replies
ieee488
5 Rhenium

RE: Unsupported video configuration detected

Just as the message said. Your PC has an add-in video card. Plug your monitor into it.

0 Kudos
RoHe
6 Indium

RE: Unsupported video configuration detected

(HERE - Depends on exactly which of the 4 slots your add-in video card is in.)

Ron

   Forum Member since 2004
   I am not a Dell employee

speedstep
6 Thallium

RE: Unsupported video configuration detected

Remove any cards from the slots its LFH and you dont have the connector.

You CANNOT have a video card in the X16 slot and use the onboard vga connector.

You cannot use the Built onto the system VGA connector when there is a card in the X16 Video slot.

System halted!
Attention: Unsupported Video Configuration Detected

Action is Required

This computer has an add-in graphics card, but the monitor is plugged
into the integrated video connector.
To attach the monitor cable to the add-in graphics card:

1. Shut down the computer
2. Plug the monitor cable into the add-in graphics card connector.
This may require a video adapter or video adapter cable.
(provided with the system)
3. Turn on the computer.

This message should not appear after completing these steps.
For more information or help, please refer to the system documentation

 


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