Unsolved
This post is more than 5 years old
1 Message
0
7291
Update errors
I am semi-novice so please bear with me. I have an Inspiron 620. I cannot download Security update for MS.NET Framework 3.5.1 (KB2837610) and System Update Readiness Tool for Windows 7 (KB947821),Other updates do download automatically. Microsoft FixIt patch didn't work and I've tried 'scannow' and more with no help. One recommended was to insert the Windows 7 disk for repair. My Windows was pre-loaded when I purchased my Dells so I don't have a disk. Any help will be appreciated.
Thanks.
shesagordie
10 Elder
10 Elder
•
46K Posts
0
September 12th, 2014 08:00
Wily1
If you reside in the US and are the registered owner of the computer, a disc containing the factory-installed operating system specific to your system, can be requested from HERE.
Note: Dell may make a charge for the disc.
If you don't reside in the US, contact Dell's Support that's located in your country.
Bev.
Philip_Yip
7 Technologist
7 Technologist
•
16K Posts
0
September 13th, 2014 03:00
Have you recently restored to factory settings? The update is from May 2014 and you may try manually installing it from here:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132
http://www.microsoft.com/en-gb/download/details.aspx?id=21
Regarding factory settings you should uninstall any Dell Backup and Recovery or Dell DataSafe program, then install the latest version from
http://www.dellbackupandrecovery.com/
Once you have this you should have the ability to quickly factory restore:
http://www.dellbackupandrecovery.com/en-us/Index2.html
Once you have the latest version you should also create a recovery USB:
You may use the Recovery USB to restore to factory settings:
The recovery USB made from the latest version has many improvements from that made of earlier versions in that it can restore to a smaller size of hard drive (should you alter decide to upgrade to a SSD for instance).