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Vostro 470 Stuttering Audio
When playing video (eg YouTube or DVD or local mp4 files) or listening to audio (eg mp3) the sound stutters occasionally - usually after maybe 15 to 30 seconds of playing. Then it plays some more and stutters again. Occasionally (but rarely) I can play a file to the end without problem, but that would be the exception rather than the rule.
This is most frustrating - I bought the Vostro to replace my previous PC (lesser spec, but managed to play video and audio without problem) as I wanted to improve my video and audio editing and playback capabilities.
Any assistance would be appreciated.
Jimmy
System spec below:
__________________________________________
Vostro 470
Win 7 Pro 64-bit SP1
Intel i& 3770 Ivy Bridge
8 GB dual channel DDR3 RAM
Dell 0YJPT1 motherboard
nVidia GeForce GT640 1024MB Graphics card
2 x Dell U2412M 24" monitors at default 1920 x 1200 resolution
RealTek High Definition Audio - line out connected to HiFi amp
System drive: Seagate SATA III 1 TB
Data drive: Hitachi SATA II 2TB
CD/DVD RW optical drive
CD/DVD RW and BD-RE optical drive
DELL-Vikram M
1.1K Posts
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November 13th, 2012 22:00
Hi Jimmy,
Please check the speakers with any other system to make sure they are working fine. I will recommend you to uninstall and re install audio driver:
You can also update the BIOS in case the issue still persists:
Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.
Keep me updated. Please reply for any further questions.
jivauk
13 Posts
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November 14th, 2012 12:00
Nothing with name Realtek in the list, either in 'Name' or 'Publisher' columnThere is no driver selected for the device information set or element.
Thanks for your help - it is very much appreciated. I'll monitor this for a few days and report back. In the meantime I'm not sure what to do (if anything) about the Bluetooth device.
DELL-Vikram M
1.1K Posts
0
November 15th, 2012 01:00
Hi Jimmy,
I am glad that the audio issue is fixed. Please install the below driver(s) depending on the wireless/bluetooth card your system has:
Dell wireless 1704 wireless/bleutooth combo card: http://dell.to/UFr2wy
Dell wireless 1703 wireless/bluetooth combo card: http://dell.to/ZOLn1t
Please reply for any further questions.
jivauk
13 Posts
0
November 27th, 2012 14:00
Sorry to have been away for a while.
Update on the situation is:
1. The audio problem seems to be resolved - many thanks for that!
2. I checked online via my Service Tag and ascertained that the 1703 card is the one in my Vostro.
Even after downloading and installing the 1703 wireless/bluetooth combo card driver, I still have not solved that one.
Start > Computer > Manage > Device Manager shows under 'Other devices' an entry for 'Bluetooth Peripheral Device' with the warning symbol next to it.
Double-clicking the entry shows
Device type: Other devices
Manufacturer: unknown
Location: on Microsoft Bluetooth Enumerator
The Device status box shows:
The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.
Can you help in resolving this?
Many thanks
James
DELL-Vikram M
1.1K Posts
0
November 27th, 2012 21:00
Hi James,
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag on a private message so I may check which wireless card has been shipped with your system. You could also click on Start Conversation to send a private message.
Please reply for any further questions.
jivauk
13 Posts
0
November 29th, 2012 10:00
I have accepet the friend request and have sent you my Service Tag ID.
Because the audio problem was resolved (thanks for that!), I did not try updating the BIOS. Should I try that and attempt re-installation of the Bluetooth driver? Or should I leave things as they are for now?
Regards
James
DELL-Vikram M
1.1K Posts
0
November 30th, 2012 01:00
Hi James,
Thank you for sharing the Service Tag. I will recommend you to right click on the Bluetooth entry under 'Other Devices' and click on 'uninstall'. Once done, restart the system and open ‘Device Manager’. Right click on the Bluetooth entry and click on ‘Update Driver Software’. Click on ‘Browse my Computer for driver software’. As seen in the below picture, copy and paste the path in the window: C:\dell\Drivers\MMX1J\BT_Device_Driver\64
Once you paste it, click on 'Next' and the driver should get installed.
Note: You may click on the image to enlarge it.
Keep me updated. Please reply for any further questions.
jivauk
13 Posts
0
November 30th, 2012 03:00
I really appreciate your sticking with me on this... I followed the steps exactly and got a pop up window
Windows was unable to install your Bluetooth Peripheral Device
Windows could not find driver software for your device.
If you know the manufacturer of your device, you can visit its website and check the support section for driver software.
The only option then is the [Close] button.
The contents of my C:\dell\Drivers\MMX1J\BT_Device_Driver\64 folder are:
atheros_bth.cat 29/12/2011 Security Catalog 8KB
atheros_bth.inf 29/12/2011 Setup Information 5KB
btfilter.sys 29/12/2011 System file 536 KB
James
DELL-Vikram M
1.1K Posts
0
December 1st, 2012 03:00
Hi James,
I apreciate your efforts. Have you conected any device to your system via blue tooth? I wil recomend you to uninstall USB Root hubs and blue tooth peripheral device in device manager:
If so, right click on blue tooh peripheral device and click on 'Properties'. Then select 'Details' tab. Select Hardware ID by expanding the Device description Drop down menu. Below is the pictur which shows how you will find the hardware ID:
Keep me posted. Please reply for any further questions.
jivauk
13 Posts
0
December 1st, 2012 17:00
Hi Vikram
As far as I'm aware I've never connected any bluetooth devices to the system - I do have a mobile phone and tablet which both have bluetooth capability (I have successfully paired them with a non-PC device in another room) but have never attempted a bluetooth connection to the PC.
I followed your instructions and the Bluetooth Peripheral Device is still listed under Other devices in Device Manager. Its hardware ID is:
BTHENUM\{61118058-486c-4bb0-b468-ace4dcadec44}_LOCALMFG&0000
Below is my step-by-step account showing the outcomes.
Start > My Computer > Manage > Device Manager > Universal Serial Bus Controllers
Numerous entries listed including:
Intel(R) USB 3.0 Root Hub - did not uninstall this one
USB Root Hub - uninstalled it
USB Root Hub - uninstalled it
On uninstalling the first USB Root hub, my mouse and keyboard stopped functioning - I unplugged them from rear USB sockets and plugged them into the USB3 sockets on the front of the PC tower.
The 'Other Devices' disappeared from the listing, so I could not uninstall it.
Re-booted the PC
Installing device driver software message displayed - eventually this changed to Device driver software was not successfully installed. Click here for further details.
Clicking the message opened up the Driver Software Installation Window which listed the following;
USB Root Hub green tick Ready to use
USB Root Hub green tick Finished, restart required
Unidentified device red cross Device unplugged
Unidentified device red cross Device unplugged
USB Mass Storage Device green tick Ready to use
Generic USB Hub green tick Ready to use
Generic USB Hub green tick Ready to use
Dell Wireless 1703 Bluetooth green tick Ready to use
Generic - SD/MMC USB Device green tick Ready to use
Generic SM/xD Picture USB Device green tick Ready to use
Generic MS/MS-Pro USB Device green tick Ready to use
Bluetooth Device(RFCOMM Protocol TDI) green tick Ready to use
Microsoft Bluetooth Enumerator green tick Ready to use
Bluetooth Device (Personal Area Network) green tick Ready to use
Bluetooth AVRCP Device green tick Ready to use
Bluetooth Peripheral Device red cross No driver found
Blutooth Hard Copy Cable Replacement Server green tick Ready to use
Bluetooth LWFLT Device green tick Ready to use
Virtual Bluetooth Support green tick Ready to use
and a [Close] button
There was also a popup box 'You must restart your computer to apply these changes' - I chose the [Restart Later] button to allow me to check Device Manager before re-starting.
Start > My Computer > Manage > Device Manager - once again shows 'Bluetooth Peripheral Device' with a warning symbol listed within 'Other devices'
The Value shown under Hardware Ids for the Bluetooth Peripheral Device is
BTHENUM\{61118058-486c-4bb0-b468-ace4dcadec44}_LOCALMFG&0000
I shut down and restarted the PC - no further driver messages this time.
Checked in Device Manager and the Bluetooth Peripheral Device was still showing under Other devices and has the Hardware ID quoted above.
Regards
James
DELL-Vikram M
1.1K Posts
0
December 4th, 2012 04:00
Hi James,
Thank you for the reply. I really appreciate your patience. This may be a hardware ID of bluetooth card or the audio card. I will recommend you to uninstall sound and bluetooth drivers and re install both.
If you do not see any exclamation in device manager, install the sound driver: http://dell.to/PTg1ow following the above steps.
Please reply with the findings.
jivauk
13 Posts
0
December 4th, 2012 09:00
I started following your instructions, but I'm not exactly sure which to uninstall and which to leave. See below...
Under Bluetooth Radios I see:
Under Network adapters I see:
Which of these 6 should I uninstall?
Also should I leave or uninstall Bluetooth Peripheral Device under Other devices ?
Thanks
James
DELL-Vikram M
1.1K Posts
0
December 5th, 2012 04:00
Hi James,
Please uninstall all the mentioned entries except 'Realtek PCIe GBE Family Controller'.
Note: Wireless will not work after uninstalling the drivers. You can either connect your system with a wired Internet connection, or you can first download all the required drivers and then uninstall them.
Please reply with the findings.
jivauk
13 Posts
0
December 5th, 2012 17:00
Hi again
I have followed your instructions and I still end up with Device Manager showing Bluetooth Peripheral Device with a warning symbol under Other devices.
My steps were:
1. Uninstall
Uninstalled 3 devices from the expanded Network Adapters in Device Manager - the Realtek PCIe GBE Family Controller remained in this section.
Uninstalled Dell 1703 Bluetooth from the expanded Bluetooth Radios in Device Manager - the Bluetooth Radios heading then disappeared
Uninstalled all three entries in the expanded Sound, video and game controllers in Device Manager - the heading then disappeared
The Other devices heading had also disappeared so I did not uninstall that one
In the above uninstalls, whenever the option to delete the driver software was displayed I selected to do so.
2. Restart
Installing device driver software message displayed - eventually this changed to Device driver software was not successfully installed. Click here for further details.
Clicking the message opened up the Driver Software Installation Window which listed the following;
High Definition Audio Device green tick Ready to use
Dell Wireless 1703 802.11b/g/n (2.4GHz) green tick Ready to use
High Definition Audio Device green tick Ready to use
High Definition Audio Device green tick Ready to use
Bluetooth Device(RFCOMM Protocol TDI) green tick Ready to use
Microsoft Bluetooth Enumerator green tick Ready to use
Bluetooth Device (Personal Area Network) green tick Ready to use
Bluetooth LWFLT Device green tick Ready to use
Bluetooth Peripheral Device red cross No driver found
Virtual Bluetooth Support green tick Ready to use
Blutooth Hard Copy Cable Replacement Server green tick Ready to use
Bluetooth AVRCP Device green tick Ready to use
HID-Compliant consumer control device green tick Ready to use
and a [Close] button
There was also a popup box 'You must restart your computer to apply these changes' - I chose the [Restart Later] button to allow me to check Device Manager before continuing.
Start > My Computer > Manage > Device Manager >
Bluetooth Radios now lists:
Network Adapters now lists:
Other devices shows:
3. Download and Install
I followed the link and downloaded the DW1703_W74_A00_Setup-MMX1J_ZPE.exe file to my desktop, right clicked and selected Run as Administrator.
I was presented with 3 options:
so I clicked [Next >] with the Repair option selected.
4. Restart
Start > My Computer > Manage > Device Manager >
Bluetooth Radios lists:
Network Adapters now lists:
Other devices shows:
Your instructions said that if the Bluetooth Peripheral Device with the warning symbol was not listed I should then download and install the audio drivers - as the Bluetooth Peripheral Device with warning symbol is listed I did not proceed any further and have not re-downloaded and re-installed the audio drivers.
Sound, video and game controllers lists:
Regards
James
DELL-Vikram M
1.1K Posts
0
December 7th, 2012 07:00
Hi James,
I appreciate your efforts and patience. It appears that the bluetooth driver is not getting installed. Uninstall the wireless and the blue tooth driver, restart the system and install the driver which may work: http://dell.to/UFr2wy
Please reply with the findings.