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manningmatt

1 Message

8441

July 21st, 2012 23:00

Webcam Problems

hello, i have a dell inspiron one 19 (non-touch) and my dell webcam central (built in) isn't working for me

please help, i use it for my job at home, its saying please plug in a supported device, i have no idea what to do

its a PC/Desktop

osprey4

4 Operator

 • 

34.2K Posts

July 22nd, 2012 05:00

Hi Manningmatt,

Have you tried reinstalling Webcam Central. You might want to try installing the device driver.

DELL-Manpreet C

343 Posts

July 23rd, 2012 13:00

Hi Manningmatt,

Welcome to the Dell Community

I would request to run a hardware test on the webcam. In order to do that, please follow these steps

  1. Go to All programs and launch "Dell Support Center".
  2. Once launched, select "PC Checkup".
  3. Select "Run Custom Scan".
  4. Select "Camera" and click "Run Test".
If the test is successful, please uninstall  the Webcam Central and the webcam drivers and re-install them
  • Re-install the webcam driver.

         To reinstall the webcam driver, perform the following steps. 
    1. Close any applications that are currently using the webcam (this may include web pages). Save and close any applications that you are currently working on as the computer will need to restart.
    2. Click Start.
    3. Right-Click Computer.
    4. Click Properties.
    5. Click Device Manager in the upper left-hand corner.
    6. Click Imaging devices. 
    7. Right-click the Integrated webcam or USB camera.
    8. Click Uninstall.
    9. Confirm the uninstall process by clicking OK.
    10. Reboot PC.
  To reinstall the webcam application,  perform the following steps.
  1. Click Start.
  2. Go to Control panel
  3. Select "View By" Small Icons.
  4. Select Programs and Features.
  5. Uninstall Dell Webcam Central.
  6. Reboot PC

Re-install  the Webcam Central Application

  • Link to download Webcam software for Vista-

<ADMIN NOTE: Broken link has been removed from this post by Dell>

  • Link to download Webcam software for Windows7

http://support.dell.com/support/downloads/download.aspx?releaseid=R230103&formatcnt=1&libid=0&fileid=331268

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