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tongnian
1 Copper

When should warranty begin?

I bought a new alienware steam machine yesterday from Gamestop. When I was buying it, the staff told me there would be warranty from Dell. But after I came back home and checked the Dell official website, I found the warranty was only 57 days left. It seems the warranty began when the machine was shipped to retailer. It's unfair!!! Why? Anyone could help me?

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6 Replies
8 Krypton

RE: When should warranty begin?

Have the seller either transfer ownership and initiate your warranty with Dell - - or if they will not, return the system for a refund.

You can also try here:

www.dell.com/.../19

... but if your retailer has a time limit on returns, don't wait that out -- insist they do the transfer or accept the return.

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speedstep
6 Thallium

RE: When should warranty begin?

Register with dell.
http://www.dell.com/register

This is required when buying from retailers that arent dell.

 


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RoHe
6 Indium

RE: When should warranty begin?

I found the warranty was only 57 days left

So that probably means it's been sitting in some store for almost a year. Did they at least give you a REALLY GOOD deal?

Did you check Dell's Shop site to see if there's newer / better Alienware hardware for the same or even lower cost? emoticon.Wink.title

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
tongnian
1 Copper

RE: When should warranty begin?

Yes, I think I got a good price.

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tongnian
1 Copper

RE: When should warranty begin?

I've done that, but the warranty length doesn't change!

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speedstep
6 Thallium

RE: When should warranty begin?

It takes 5 business days for it to "register" and then you get an email from them that you are the new owner.  Then the warranty status changes.  UNLESS it is in someone elses name in which case you need an ownership transfer.  Otherwise take it back and get a refund.  The main issue here is that the only things that count are in writing.  If they didnt state the warranty on the receipt they can verbally tell you anything and it doesnt count.

Getting angry at gamestop here does not increase your warranty.

Dell may offer an extension to the warranty but that wont be free.

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






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