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49778
XPS 8300 Randomly Won't Boot Up/Wake Up.
XPS8300 Periodically Won't Boot Up/Wake Up.
Good evening,
I have been reading through the forums for hours trying to find an answer to a problem I keep having but I can't seem to find an answer. I bought a Dell XPS8300 (my third Dell by the way) about three weeks ago and I keep having a random issue with it. Sometimes when I go to "wake" the computer up or when I turn it on, the computer doesn't respond. The power light turns white and blinks slowly but it won't boot. I can even hear the hard drive cycling but nothing happens. The first time this happened I just assumed it went into Hibernate mode and (like in previous versions of Windowsl) wouldn't come out of it. However, the other day when I turned the computer on, it did the same thing. The only way to get it to come out of this is to do a hard shutdown by turning off the power supply it is plugged into. I have tried changing the power management settings but that doesn't appear to help. I have had this problem happen four times now, does anyone have any idea? I am not sure if I need to return the computer, get a ticket going, or something else. Thank you for your time.
Regards.
Here is my configuration:
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DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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November 5th, 2011 07:00
First, I do not use powersave on any of my desktops PCs. I have never trusted it. I simply turn the monitor off when not in use and power everything off at night. That being said...
* Switch the PC and monitor off
* Disconnect all USB devices from the PC except for a USB mouse and keyboard. Plug those directly into the rear of the PC
* If using a wireless mouse and keyboard, the transmitter should be plugged into USB port on the rear of the PC
* So no USB hubs, printers, scanners, monitor USB uplink cable, external drives, etc. Disconnect all of that stuff
* Switch the monitor on, then the PC
* Open the Device Manager (Press the Windows key and the Pause-Break key, Click the Hardware tab and the Device Manager button)
* Open each Human Interface Devices, Keyboard, Mice and other pointing device, Bluetooth Radios, Network Adapters, Universal Serial Bus controllers
* Right click each one, click Properties, click Power Management
* Insert a check to "Allow this device to bring the computer out of standby"
* Clear the check box labeled "Allow the computer to turn off this device to save power"
* Click OK
* Close the Device Manager
* Choose your Power Management options, save those settings and test the PC
Opprimo
6 Posts
0
November 8th, 2011 12:00
Thank you. I will try this tonight and keep you posted.
westerman
1 Message
0
November 17th, 2011 04:00
My dell does the same thing. It is actually choosing the motherboard VGA port ( covered by little plastic cover ) instead of the Radeon graphics. I wish they would fix the bios to work correctly.
Had to disable hibernate, but even so when I boot from power off, it goes to the motherboard graphics, then when I hard boot ( power switch off and on until it chooses the right monitor) it comes up saying hibernate file corrupted.
Oh and yes, the power button setting is power down, not hibernate.
dumb