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XPS 8300 Won't Load
My XPS 8300 just passed the 12 month warranty period and decided to give me the blue screen of death over the weekend with a stack dump crash and physical memory dump. After that I was only able to get access in safe mode. I tried perfomring system retores to each available back-up, but they did not work. I ran hardware and memory diagnostics and got no errors. I then performed the restore to factory settings function. Now I am completely stuck. Windows will not start and the only menu option I can access contains eveything I have already done.
I would like to perform a complete reinstall of windows 7, but have no clue as my Dell didn't come with any disks...just the Windows 7 license...HELP!!!!
osprey4
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October 16th, 2012 05:00
Ok, first I want you to go here and order a set of replacement discs. You may need to perform a manual reinstallation of the operating system.
Second, I want you to boot to your Dell drivers and utilities disc and run the Dell diagnostics on your hard drive. Run the custom test, which allows you to test a single component.
osprey4
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October 15th, 2012 14:00
Hi sspaeth04,
Do you happen to remember the blue screen error? That might be a good clue.
Can you tell me what you see when you start the computer?
sspaeth04
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October 15th, 2012 15:00
Thanks Osprey:
Basically now when the computer is turned on is goes to a black scree with 2 options:
(1) System Recovery Options
(2) Start Windows Normally
Selecting (2) yields nothing as the computer reboots and brings me back to the black screen with 2 options.
Selecting (1) brings me to the system recovery options which also get me nowhere. The startup repair feature will run, but crashes after a few minutes and informs me that I need to reinstall windows 7. The system restore feature brings up the factory settings date, which I have already done. The system image recovery feature is of no use to me as I don't have one. The windows memory diagnostic finds no errors, and the command prompt is useless to a novice like me...
In terms of the blue screen error, I cannot access it anymore...I don't even get that far. The computer automatically goes to the startup error screen with 2 options as described above.
It seems like a never ending do loop without options...
sspaeth04
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October 24th, 2012 22:00
Well after over a week of waiting, the good news is that my OEM Windows 7 disc arrived along with a Dell drivers disc. I was able to reload Windows 7 and all the drivers. After hours of updates I now have a functional computer again...woohoo!!!
Now I have to figure out how to get the Microsoft Office 2010 suite back on the computer. The good news is I still have the product key...the bad news is that's all I have. I can access the internet, but have no Office products to work from.
Thanks for your help Osprey.
sspaeth04
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October 24th, 2012 23:00
2.2 Microsoft Office 2010 Official Download Links (Digital River) has a link I'm trying...hopefully I only have a couple more hours to go on getting the computer set up...then it's time to reload my files.
osprey4
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October 25th, 2012 05:00
Great! Thanks for letting me know you're back on track.
DELL-Roshan L
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May 17th, 2013 01:00
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