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XPS 8500 HD failing
My 11 month old all of a sudden showed a bad sector on the HD. 1TB WD drive. Ran the full disk check and it produced:
SMART Extended Self Test - Failed - WHD13-VZD
Dell send a replacement drive, however after copying the data to it, I ran My Dell and it showed it had 8 bad sectors and recommended a full disk check. 1TB Seagage drive now. This produced:
SMART Extended Self Test - Failed - WHD13-UZQ
On the phone with Dell, the tech wanted to install some supposed to be software however he was downloading it from some unkown web site - I immediately stopped him from doing this. He the wanted to run another full disk check but now it produced:
Targeted Read Test - Failed - WHD20-WT9
What else could be going on other than a bad replacement?
su_A_ve
100 Posts
0
October 25th, 2013 13:00
FYI - The Dell support rep wanted to run additional tests by installing a Dell tool. No problem with it, except he wanted to download it from nanoheal.com
I mean, if you're going to run additional tools these better come directly from Dell.com