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XPS 8500 PCIe eSATA support

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Just got my new XPS 8500, which is really nice (quiet, great performance) - but I have an issue getting my PCIe eSATA card to function correctly.

The EC2 eSATA PCIe device is definitely functional, I was using it in an XPS 420 and verified it still works - but now when I insert it into any of the 3 PCIe 1x16 slots in the XPS 8500 , it's not recognized by either the XPS 8500 BIOS during post or in the Operating System (Windows 7 Home Premium 64 bit).

Previously, the eSATA device would allow me to press Ctrl+S during post to run diagnostics on the XPS 420 but not so on the XPS 8500.  When I go into the XPS 8500 setup screen (using F2) I don't see any options that might help me.

Does anyone know what might be causing this behavior?  Is this a known issue that might this be addressed in a future BIOS update?

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309 Replies
Mary G
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Re: XPS 8500 PCIe eSATA support

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Did you install any drivers and software that came with the card? Check the windows 7 compatibility web site to see if the card is compatible-- www.microsoft.com/.../Default.aspx

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Re: XPS 8500 PCIe eSATA support

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@Mary - Hi thanks for your response.  I have all of the drivers for the card but I can't install them.... instructions tell me to look for yellow bangs in Device Manager and then select update drivers, the problem is that the device never shows up in the device manager.

The problem is occurring before the OS phase, most likely in the BIOS... because the BIOS doesn't detect / talk to  the eSATA card, the OS never sees it either.

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leonowski
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Re: XPS 8500 PCIe eSATA support

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I have a similar issue using a PCI-E SATA card.  It's an ASMEDIA based 1061 2-port SATA card.  it works fine in all of my other computers.  However, when I plug it into the XPS 8500, the machine doesn't POST.  It turns on but nothing happens.  After I remove the card, the computer works normally.

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RoHe
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Re: XPS 8500 PCIe eSATA support

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Do you have the latest version of BIOS installed? A05

Ron

Forum Member since 2004
I am not a Dell employee

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leonowski
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Re: XPS 8500 PCIe eSATA support

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Yes.  A05 was the BIOS my XPS 8500 shipped with.

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Re: XPS 8500 PCIe eSATA support

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yes I had A05 as well, then I downgraded to A03 just to see what would happen.  The PCIe card doesn't work either way.

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RoHe
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Re: XPS 8500 PCIe eSATA support

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I pinged my Dell contacts to see if they have any suggestions about getting eSATA cards working in the XPS 8500. May take a few days for them to respond because it's a holiday weekend.

NOTE: I'm only a forum volunteer, not a Dell employee, so I can't promise they'll say or do anything. 

Ron

Forum Member since 2004
I am not a Dell employee

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RoHe
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Re: XPS 8500 PCIe eSATA support

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One more thing.... You can try this while waiting for Dell to respond:

Reboot and press F2 before Windows starts to load

When BIOS Setup opens, copy down all the current BIOS settings

Exit setup and let it boot normally

Then shut down normally and unplug

Press/hold power button for ~15 sec

Open case and remove motherboard battery

Press/hold power button again for ~30 sec to reset BIOS to factory defaults

Reinstall the battery (right-side-up!)

Reboot and press F2 before Windows starts to load

When BIOS setup opens, confirm all the settings match what you wrote down

Save any changes before exiting BIOS Setup

See if the eSATA card is recognized after it reboots

Ron

Forum Member since 2004
I am not a Dell employee

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Re: XPS 8500 PCIe eSATA support

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@RoHe thanks for your help up to this point.

Unfortunately I can't remove the CMOS battery due to a new cover that's on the XPS 8500 that blocks the release lever that you typically use to take out a battery (see attached photo).  Not wanting to void my warranty, I'm going to pass on that step.  

resetting the default settings BIOS has no effect either - looks like I'll just wait for a response from your contacts.

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