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swamp_mule
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XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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I have a new XPS 8700 and have been getting BSoD frequently:

Created by using BlueScreenView

Dump FileCrash TimeBug Check StringBug Check CodeParameter 1Parameter 2Parameter 3Parameter 4Caused By DriverCaused By AddressFile DescriptionProduct NameCompanyFile VersionProcessorCrash AddressStack Address 1Stack Address 2Stack Address 3Computer NameFull PathProcessors CountMajor VersionMinor VersionDump File SizeDump File Time
010814-22953-01.dmp 2014-01-08 1:40:12 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`0000000a 00000000`0000000d 00000000`00000001 fffff801`3d0df43f nvlddmkm.sys nvlddmkm.sys+1abaae NVIDIA Windows Kernel Mode Driver, Version 331.65 NVIDIA Windows Kernel Mode Driver, Version 331.65 NVIDIA Corporation 9.18.13.3165 x64 ntoskrnl.exe+14dca0         C:\WINDOWS\Minidump\010814-22953-01.dmp 4 15 9600 297,080 2014-01-08 7:02:47 AM 

Created by using BlueScreenView

Dump FileCrash TimeBug Check StringBug Check CodeParameter 1Parameter 2Parameter 3Parameter 4Caused By DriverCaused By AddressFile DescriptionProduct NameCompanyFile VersionProcessorCrash AddressStack Address 1Stack Address 2Stack Address 3Computer NameFull PathProcessors CountMajor VersionMinor VersionDump File SizeDump File Time
010714-13687-01.dmp 2014-01-07 9:44:47 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`a31f9a4d 00000000`00000000 ffffffff`ffffffff Rt630x64.sys Rt630x64.sys+1a662 Realtek 8101E/8168/8169 NDIS 6.30 64-bit Driver Realtek 8136/8168/8169 PCI/PCIe Adapters Realtek 8.007.1025.2012 x64 ntoskrnl.exe+14dca0         C:\WINDOWS\Minidump\010714-13687-01.dmp 4 15 9600 297,112 2014-01-07 9:45:53 PM 

Any help would be appreciated.  My apologies if I haven't given enough information, but I haven't had issues like this with a BRAND NEW PC before.

Darcy

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33 Replies
swamp_mule
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RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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It appears my bug reports were cut off in the post.  Here is a link to the minidump files:

https://app.box.com/s/pkh61fr6r1gkqzzoxwi0

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Borocka
1 Copper

RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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I had a similar experience with an XPS 8700 I recently bought directly from Dell. I got blue screens every several hours and the Bug Check String always changed. I tried to figure out if it was a hardware issue, especially RAM, which it was not. Then I tried to see which driver would cause it but I did not succeed.


Finally I just reformatted and partitioned the hard disk and completely reinstalled Windows 8 (with a DVD-ROM I ordered from Dell online) and now everything has been working great.

So, my advice is first, make sure it is not a hardware issue, then do a clean install which is better anyway.

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swamp_mule
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RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Thanks for the reply!

I have this sneaking suspicion it MAY have something to do with my 2TB Seagate Expansion Desktop drive.  The drive worked 100% fine on my previous desktop (the predecessor to this new PC), but is acting a little "strange" on the 8700 (slow awaking from sleep, drive disappearing then quickly reappearing in File Explorer, Event Viewer: "An error was detected on device \Device\Harddisk2\DR2 during a paging operation.", "Disk 2 has been surprise removed."). HOWEVER, no errors are found in chkdsk at Command Line and all "SeaTools" diagnostic tests PASSED.

I had a tech support call with Dell last night, whereby they thought it may be the Wireless/Bluetooth adapter (they uninstalled and re-installed an updated driver), but I have since received a couple new Blue Screens: PAGE_FAULT_IN_NONPAGED_AREA (0x00000050) and IRQL_NOT_LESS_OR_EQUAL (0x0000000a).  Tech support will be calling this evening to follow up and I guess we will go over these new errors.

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7- Thorium

RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Have you run it for a while without the Seagate drive connected? See if that solves the problem.

I saw another thread recently about USB Seagate drives causing issues on the XPS8700 that seemed to be caused by external drive. You might go to the Seagate site and see if there's a firmware update for the specific drive model you have and for the version of Windows running on the XPS.

Ron

   Forum Member since 2004
   I am not a Dell employee

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swamp_mule
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RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Thanks for the reply!  There was not any firmware update for the drive when I checked Seagate site.

I did run it for most of one day without the drive plugged in and did not get a Blue Screen.  However, today I have it plugged in (since overnight it's been running) and haven't had a Blue Screen either.  I still get the following errors (in Event Viewer) when I explore folders in that drive:

- An error was detected on device \Device\Harddisk4\DR4 during a paging operation.

Followed by:

- Disk 4 has been surprise removed.

Followed by:

Volume M: (\Device\HarddiskVolume12) is healthy.  No action is needed.

I know I'm being stubborn, but I would like to exhaust any PC issues that may be causing this before I write off the drive because, as I mentioned, I had ZERO issues with it on my former PC (Dell Dimension, Windows Vista).

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rdunnill
5 Iridium

RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Have you tried installing the latest chipset driver's from Intel's site?

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swamp_mule
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RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Thanks for the reply!  I have not tried that (I'm a little inexperienced in updating hardware/drivers).  Do you have any instructions or links I can check?

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7- Thorium

RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Try this:

  1. Disconnect all USB devices except mouse and keyboard and reboot
  2. Open Device Manager and expand list under USB
  3. Double-click on each USB entry and look for a Power Management tab
  4. Click each Power Management tab you find and UNcheck that stupid box "Allow PC to turn off this device..."
  5. When you've unchecked all of them, reboot the PC

See if that fixes the problem with the drive being "surprise removed". (What moron wrote that error message??)

As for "An error was detected on device \Device\Harddisk4 during a paging operation" message, I see that same message regularly with all my Seagate USB2 and USB3 drives when they're connected to a Dimension 8400 running XP.

Never been a real problem for me. I suspect it's caused by the delay between the time a command (eg, read or write) is issued to the external drive before that drive spins up from its resting state because I have Seagate's FreeAgent utilities set to turn the drive off after 10 min of inactivity. Once the drive spins up, I won't get that message again until after >10 min of inactivity. Again, this is entirely supposition on my part but after more than 5 years (knock wood!) of regular use, the oldest of the USB drives is still working like a champ despite all those error messages.

Ron

   Forum Member since 2004
   I am not a Dell employee

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swamp_mule
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RE: XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

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Thanks for the great suggestion, RoHe!  I will definitely try this.  One question:   for your step #1, would it be ok if I shut down the pc, disconnected the UBS cables from the PC (except for mouse and keyboard), then rebooted and followed the rest of your steps?

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