XPS 8700 - Blue Screen - KMODE_EXCEPTION_NOT_HANDLED and IRQL_NOT_LESS_OR_EQUAL

Apparently, Nvidia does not have drivers for my card on its site. So I went to Dell's site to look for updates and I found a few drivers, but the version on it is older than the one that is currently on my computer.

In the Nvidia Control Panel System Information it reports a GeForce GT 635 with Driver version 331.65

On Dell's site, these are the options I am seeing with the versions being reported as the following:

XPS 8700 | Windows 8 64 Bit 

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AMD AREV Driver for Windows 7, 8 & 8.1 64bit Operating Systems 

This package provides support for the following AMD Series of Desktop Graphics adapters (6xxx, 7xxx, 8xxx, R9 xxx) supporting Windows 7, 8 & 8.1 64bit Operating Systems.

Version: 13.152.0.0000

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Geforce GT625,GT635 Win8/Win7 64bit driver

Version: 311.47

I should not be having errors like this, sigh. Received another BSOD just now. I am not doing anything other than using Google Chrome. 

I will go ahead and perform the video driver updates, but with this latest error I'm suspecting it maybe due to another issue. 

011514-7812-01.dmp

1/15/2014 8:58:03 PM

UNEXPECTED_KERNEL_MODE_TRAP

0x0000007f 00000000`00000008 fffff880`00996db0 00000000`00050e37 fffff802`93d1dddc

ntoskrnl.exe ntoskrnl.exe+5a440

NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.2.9200.16628 (win8_gdr.130531-1504) x64 ntoskrnl.exe+5a440 C:\Windows\Minidump\011514-7812-01.dmp 8 15 9200 297,088 1/15/2014 8:58:53 PM

Sadly, this issue has not been resolved.  I have had numerous calls with Dell Tech Support and have performed the following troubleshooting steps:

1. Re-install Windows to the factory state, but Blue Screens reappeared:

- SYSTEM_SERVICE_EXCEPTION

- PAGE_FAULT_IN_NONPAGED_AREA

- DRIVER_OVERRAN_STACK_BUFFER

2. I had a on-site technician come out and replace the main hard drive, then I installed network, graphics, chipset, and audio drivers (with Dell Tech Support). But Blue Screen reappeared:

- DRIVER_IRQL_NOT_LESS_OR_EQUAL (0x000000d1, caused by drive: ACPI.sys)

I can rule out my USB external hard drives, as they have not been plugged in since getting the main hard drive replaced.  Methinks a PC replacement may be in my near future.

I can tell you that I went to the point of having to replace my entire computer already and just started getting my first tew BSODs errors as of yesterday. Do you have an SSD as your primary hard drive by any chance? What version is your Geforce card?

I do not have an SSD as the primary hard drive.  I don't know which video card version I have, but I will report back when I find out.

From your desktop, go to settings --> control panel --> change view to small icons --> select NVIDIA control panel --> on the bottom left corner click on "System Information --> and you should see the name of your video card under Items and exact Driver version on the right.

GeForce GT 635

Driver version: 311.47

I'm having this EXACT issue. I've been getting BSODs since I bought the system. I've sometimes gone 4-5 days without one, but then they will happen every day for a few weeks. I literally have DOZENS of minidumps tracking this issue back to last year. Most occur when the system is sitting idle with nothing running on it, so I don't think this is a heat or power-related issue.

My system is used as a dev box, so it's pretty clean... not many third-party drivers that were not already on the system (Microsoft media keyboard, Logitech mouse, Microsoft webcam).

First step: I have made sure I'm using the very latest drivers.No change to BSOD frequency.

Second step: Run hardware checks. Everything passed.

Third step: Run with driver verifier enabled, I can consistently see a massive memory corruption error occur when booting at the moment the desktop would normally be displayed; in every single instance it is the nVidia driver. This occurs with every version of the nVidia driver I have tried.

I am convinced this IS a driver issue related to the nVidia card and I've tried both Dell and nVidia drivers (my 8700 came with a GeForce GTX 660) but nVidia won't support the card and the drivers for this system don't seem to be updated very often on the DELL site (not that it would matter, I don't think, as I can see this issue with the drivers from the nVidia site). Whether the issue is the driver or some sort of incompatibility related to the rest of the system, I don't know.

Fourth step: I ordered restore CDs from Dell. When I have the time I'm going to completely nuke this system and restore it from the ground up, leaving it with nothing but the basic installation for at least a week before gradually adding in other drivers.

Just to update everyone, I completely wiped the system and reinstalled using media I obtained from DELL. I reinstalled Windows 8 and updated all drivers, then upgraded to Windows 8.1 and upgraded all drivers again (all from DELL's site) - the system appeared stable for the first day and now it's blue-screening EVERY SINGLE DAY, just like before. 

I've been having the same problem. Bought the PC last year, and it BSODs all the time. For months I assumed it was Windows 8, but multiple friends with Windows 8 PCs tell me they're quite stable. Since it's apparently impossible to find the BSOD messages anywhere in the logs after the PC is restarted, I've been taking photographs of every BSOD since January 2014. They are:

1/22          IRQ_NOT_LESS_OR_EQUAL
2/11          IRQ_NOT_LESS_OR_EQUAL
2/20          SYSTEM_SERVICE_EXCEPTION (fltmgr.sys)
2/21          UNEXPECTED_KERNEL_MODE_TRAP
3/3            CRITICAL_STRUCTURE_CORRUPTION
3/4            UNEXPECTED_KERNEL_MODE_TRAP
3/8            DRIVER_IRQ_NOT_LESS_OR_EQUAL (atikmdag.sys)
3/16          IRQ_NOT_LESS_OR_EQUAL
3/19          SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
3/20          IRQ_NOT_LESS_OR_EQUAL
3/27          KERNEL_APC_PENDING_DURING_EXIT
3/28          KERNEL_DATA_INPAGE_ERROR
4/3            DRIVER_IRQ_NOT_LESS_OR_EQUAL (storport.sys)

I mean, I know it goes without saying, but... holy cow! What a piece of junk this computer is! I've had many Dell PCs in the past, but this might be my last. I don't hook anything unusual up to it. I have a wireless keyboard and mouse combo hooked up to it. That's it. No external drives or anything. The only explanation for getting this many different errors is that the PC is junk.

I've been having the same problem. Bought the PC last year, and it BSODs all the time. For months I assumed it was Windows 8, but multiple friends with Windows 8 PCs tell me they're quite stable. Since it's apparently impossible to find the BSOD messages anywhere in the logs after the PC is restarted, I've been taking photographs of every BSOD since January 2014.

More likely your Windows installation got corrupted. Have you scanned thoroughly for malware recently?

You can do a Windows Refresh or Reset which might fix the problem. A Refresh shouldn't affect your personal files but always better to back up on external media first. A Reset will wipe the drive and reinstall the factory image so everything must be backed up first.

Either way, be sure to check for Windows updates after the Refresh or Reset to make sure you have the latest hotfixes and security patches.

Removing all the power options was the first thing I tried - it made no difference in my case. I am pretty sure, based on the behaviour of the system before and after the mobo and SSD swap that my issue was hardware-related.

I've always built my own systems, this was the first time I've bought a pre-built PC because, frankly, the lowest I could come in price was still around $500 or so more than the price on this system. Now it's working, i have no complaints.

Linux is not an option; I'm a professional Windows dev and I like it that way; never have, never will run Linux.

Hello everyone and I purchased a Dell XPS 8700 on 2/9/2014 and have been having the same issues with BSODs.

Driver_IRQL_NOT_LESS_OR_EQUAL   X4

PAGE_FAULT_IN_NONPAGED_AREA   X2

DRIVER_OVERRAN_STACK_AREA_BUFFER

SYSTEM_SERVICE_EXCEPTION   X2

KERNAL_SECURITY_CHECK_FAILURE

CRITICAL_STRUCTURE_CORRUPTION

Like some of you have mentioned, the only trend I notice with them, is that they seem to occur when I leave the computer idle without interaction. I can be playing a game and never get them, yet I get them while watching movies or by leaving the computer and coming back 10 minutes later. This does leave me to believe it might be some screwy power-saving feature gone horribly wrong, but I cannot narrow it down.

Today I just finally resorted to performing a clean install of Windows 7 Professional, using only drivers from Win update..and got a blue screen about 5 hours after my install.

System specs..

12 GIG RAM

Windows 7 Professional

Intel i7- 4770

Nvidia GeForce GT 635

Actually I took everything out of my computer and reseated it all and now I haven't been getting any BSOD. It might have also been caused by driver issues with  Windows 8. The BSOD I was talking about in my previous post that occurred on a fresh install of Windows 7, turns out to be caused by my doing (I incorrectly configured my anti-virus). So my BSOD issues seem to be solved, by either reseating it all, or the fresh install of Windows 7 ( I still used drivers from Dell); I did them both concurrently.