XPS 8700 no sound needs motherboard

Hi  dperry112,

I am sorry for the inconvenience.  However this is not a common occurrence.  It is a rare issue. Private message me your system tag or the dispatch #, I will track the dispatch status and keep you informed. Click on my name and click Start Conversation to send me a private message.

I looked at the system in more detail and realized that there is a separate audio card in addition to the motherboard audio connectors. When I plugged the speaker cable into the separate card, the sound worked fine.  So if you can cancel the motherboard replacement I would appreciate it.

Hi, I just finished setting up my XPS 8700, and realize when I connect my speaker to the back of the desktop, it doesn't has any sound at all, but if I connect to the speaker to the headset hole on the top of the system, sound came out fine, please help. 

Soukaizan

Hi Soukaizan,

Please check if you have connected the speakers to the green port at the back of the computer.

Reply with the status.

I have the exact same problem...xps 8700, windows 8; front jack works fine, rear jack doesn't work at all (green jack).  When I select the asus VE278-1 Nvidia high definition audio option, the sound will play from the rear jack but it will not detect my subwoofer.  I am using logitech Z323 speaker system.  Very frustrating!  Please help.

Hi dhadj,

When you connect the speakers to the rear port please enable it in the NVidia Sound application.  In case you are unable to perform this step, kindly provide the screen shot of the application to assist you further.

I cannot enable the NVidia sound application; it freezes when attempt this.  Also, it seems that my computer does not even detect NVidia as seen by the screenshot below:

Hi dhadj,

The screen posted is sound properties window. In the system tray, check if you see any icon with a music sign. Double click to open the application.

With regards to NVidia graphics not detected, I request you to check if it is listed in Device Manager under Display Adapter. Reply with the status to assist you further.

Thank you for the info; my system tray does not have the icon with the music sign unfortunately.  How can I get this to appear?  

I have also checked within Device Manager under display adapter that Nvidia graphics card is detected and functioning properly.  

Thank you,

dhadj

Hi dhadj ,

I recommend you to uninstall the Audio from the Device Manager and install the Realtek ALC3861 Audio driver once again from the support website. Click on the link below, enter the system service tag and click Submit. Select the Operating system from the drop down list to get drivers for your system model:

http://dell.to/QjjZDA

Let me know the status after the update.

Hello Sujatha,

It may very well not be a common occurrence, but my recently purchased XPS 8700 has the exact same scenario.  My system says that its Creative Sound Blaster Recon 3D PCle Audio Sound Card is connected to both the front (green) headphone audio jack and the rear (green) audio jack - but I can only get sound out of the front jack. 

My computer is under warranty.  What's the quickest, easiest way I can get this issue remedied? 

Regards,
james56.seattle

Well I'll be darned - After a talk with Dell, It's all been taken care of.  As it turns out, for Dell XPS 8700 computers with Creative Sound Blaster Recon 3D PCle Audio Sound Cards, there's the six audio jacks (two rows of three) at the back of the computer, with one of them being green, that we're all used to, and there's the one row of five, one of them being green, at the very bottom that I'd never even noticed - until now.  THOSE are the ones intended to be used.  Who Knew?  Thanks Dell, now it works!