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June 6th, 2016 02:00

XPS 8900, not recognizing PCIe?

New just delivered Friday, can't even get past Dell screen. Says power down computer and plug in PCIE power cable. What? Video card is supposed to be Nvidia 960 2GB.

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June 6th, 2016 07:00

Perhaps a cable came loose during shipping.

* Turn the XPS 8900 off
* Disconnect the power cable from the rear of the XPS 8900
* Lay the XPS 8900 on its right side
* Remove the leftside cover, page 18
* Find the video card
* Reconnect any power cables to it
* Check all other power cables to all other devices and make sure that they are fitted securely
* Replace the cover
* Stand the XPS 8900 up
* Reconnect the power cable
* Turn the XPS 8900 on

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