XPS 9000 and XPS 8000 delivery delay issues

By the way, have you checked the Outlet lately?  They have 3 pages of 8000s, almost one entire page are new.  I guess there are a lot of cancellations that aren't commenting on these threads, just quietly cancelling.  You would think this would give them even more incentive to fill the outstanding orders and get all of us out of their hair.  Or, maybe they just cannot deliver on all of the orders and are hoping that we all cancel and buy the ones from the Outlet or order 8100s?

I did checked it

I think they have problems with their cancelling department too, I emailed and called but it is still in production. They may deliver it by 12th:> Lets see. I doubt if anything happens.

If you get two of them can you send me one?

Is the problem resolved for XPS 9000?

If you order an XPS 9000, don't expect it to ship quickly.  Dell placed an order for me for an XPS 9000 on 11/27 as a warranty exchange replacement for my defective 435MT and told me it would ship in 7-10 days.  It didn't finally arrive until 12/23 and it blew up half an hour after I first turned it on.  They placed an order for a second replacement XPS 9000 on 12/26 and told me I would have it within 8 days, as the replacement would have priority over new orders.  I followed-up with Dell and was given a delivery date of 1/6, but that day has passed and I cannot get any answers as to when the unit will ship.  Dell customer service tells me each time I call that they can only pass a message on to their "production team" and that it can take between 24-72 hours to receive a response back from them.   When I call back there is never any response to these messages and they tell me the same thing, that they will send another message.  The whole thing is beyond ridiculous.  I have been without a working desktop system since the beginning of November while the days on my warranty continue to tick away.  I was patient at first, but I have had enough of the runaround and delays.  I called Thursday and asked the status and got the same non-answers, so I told the rep I was filing a complaint with the BBB.  He quickly told me he would get me right on the phone with a supervisor who could help me.  After 5 minutes on hold, the rep came back on and told me the supervisor was busy and would call back, but he never did.  I filed a complaint with the BBB and also sent a copy to Dell via their "Unresolved Issues" form.  I received an automated response to the post on their Unresolved Issues form, saying that the current service level for a response from an "Escalation Specialist is four days.  I will continue to press them daily until this is resolved.  I had been a satisfied Dell customer up until this incident, but after this I will take my future business elsewhere.  The Dell of today is nothing like the Dell I first dealt with nearly 10 years ago!

The Dell of today is nothing like the Dell I first dealt with nearly 10 years ago!

That is my feeling also.

On a positive note (for me anyway) I was able to get Dell to cancel my XPS 8000 order due on 1/19/2010. I originally emailed Dell order support on 12/31/2009. I did not get a response until 1/5/2010 (other than the automated response, which stated that Dell 'usually' responds in 24 hours). Even then the response did not address the fact that I wanted to cancel the order. All it did was give me the status of my order...which I already knew. I replied to that response and actually received a response from Dell within 18 hours or so. That last response told me I needed to call some 800 number. I was dreading the thought of that (which is why I emailed to begin with). It actually turned out to be only a 15 minute wait on hold.  The person I talked with was not rude. I explained that within a week of my order Dell discontinued the XPS 8000 and that it took 5 days to get a response from Order Support. He didn't try to talk me out of cancelling or tell me that I couldn't cancel. I was very pleasantly surprised. I still will never do business with Dell in the future.

I decided to build my own. I ordered an Asus P7P55D-E motherboard with an Intel i5 750 processor, 4GB of Corsair Dominator RAM (p/n CMD4GX3M2A1600C8),  GeForce GTX 260 896MB DDR3 video card (p/n 896-P3-1255-AR), Corsair 850HX 850W power supply ,Western Digital 320GB SATA hard drive (p/n WD3202ABYS), Thermaltake Element V Full tower case (p/n VL20001W2Z - this case is a monster, even though I looked at the dimensions, videos and documentation I did not truly comprehend how big it is. I should never have to order another PC case).I wish the best to everyone. Take care

Thanks,

Steve

edit: Sorry about the font and font size, don't know how to fix it

I was able to get Dell to cancel my XPS 8000

I emailed them about cancelation and now thay have email me back:

Thank you for your response. Your request has been documented. If you have any further inquiries, please contact us either by email at us_dell_notify@dell.com or by calling 1-877-868-3355.

Thank you,

Dell Inc. Notification Team

I also called them last night but my order is still in production. What a JOKE!

Where does this BLK RTL show up? Are these marked as "Previously Ordered New", or "Refurbished"?

Thank you.

Has anyone tried to return their XPS 8000 after receiving it?  I received my XPS 8000 on 12/24 and the Seagate 750GB hard-drive failed on 12/26.  Dell sent me a refurbished drive as a replacement but I'm not sure if I trust it.  The machine did not boot properly a couple of times so I suspect the hard drive.

As I understand there is a 21-day return period - I assume that is from the day the PC is shipped.  My XPS 8000 was shipped on 12/23 so that would mean I have until January 13 to request a return.   Does this sound right?

Also - does Dell typically make any offers or incentives to keep the machine and NOT ship it back?  If they offered to send me a NEW hard drive (NOT refurbished) or offered a discount that I could use to purchase a  new hard drive I might decide to keep it.  I've had several Seagate drives fail over the years and have had better luck with Western Digital drives...

Thanks...

[quote user="SBLfromNS"] As I understand there is a 21-day return period - I assume that is from the day the PC is shipped.  My XPS 8000 was shipped on 12/23 so that would mean I have until January 13 to request a return.   Does this sound right?

To be safe about your date, go to your Order Status, click on your order number and under Order Information is a link to your actual invoice.  At the top right of the invoice you will see a Receipt No. and Receipt Date.  I'm guessing that would be the date your 21 days would start counting, and I haven't verified the 21 day policy myself.

My receipt date was the same as the ship date when it entered FedEx's system, but if you are considering returning your unit, check the actual Dell records on the invoice.

[/quote]

Thanks for the tip.  I just checked and my Receipt Date is the same as my Ship Date - 12/23/2009.

The full ordering page for 8100 is up and I see that it is now about $200 more for my 8000 configuration I'm still waiting on.  The only difference is that the memory is 1333 Hz instead of 1066.  I don't think that is worth an extra $200 and I really doubt I'd notice the memory speed difference so I'm thinking my good deal I got in December is worth keeping.   It says expected shipping date is 1/28 with this 8100 but I really doubt it.  When I built my 8000 in early Dec it said the expected delivery date was just before Christmas but when I finished the order, all of a sudden the date changed immediately to 1/4 (Now it is 1/15).   That's just plain deceiving.  The expected shipping date should not change after you press the button to actually order.

Hello everybody.

This is what I have done which may doesn't make sense to many of you but I did it anyways. During the whole time I was in contact with Dell (email and phone calls) and B3 and FT-C to make sure I get my order. Finaly I was contacted by a rep in the US and he suggested me to cancel my order and order 8100. He said he doesn't see Dell actually being able to fullfill all of the sold XPS 8000. He said that is why we moved from 8000 to 8100 and 8000 was discountinued(probably true to some extent, because Dell UK is still selling 8000 even they have 8100 as well).

He said as far as he sees the whole process there is not delay on 8100 yet. He matchedup the price what I ordered for 8000 and I wanted to add some componants to the system which I did. Delivery estimate is 1/29.

So I am back in the queu, fresh started. I kind of like talking to people who at least understand what you need.

Reason I am not going refurb? Because I know what I need from my system and I couldn't match anything up in OUTLET.

So I hope you guys all find you ways out of this and at least get your 8000 and meanwhile I will be here, my 8000 was cancelled but I have not got any confirmation yet so I am still in the game.

Lets see what happenes. Just wanted to update all of you here....

As I understand there is a 21-day return period - I assume that is from the day the PC is shipped.  My XPS 8000 was shipped on 12/23 so that would mean I have until January 13 to request a return.   Does this sound right?

To be safe about your date, go to your Order Status, click on your order number and under Order Information is a link to your actual invoice.  At the top right of the invoice you will see a Receipt No. and Receipt Date.  I'm guessing that would be the date your 21 days would start counting, and I haven't verified the 21 day policy myself.

My receipt date was the same as the ship date when it entered FedEx's system, but if you are considering returning your unit, check the actual Dell records on the invoice.

Mine moved up more than one day after ordering.  It moved up a week at least!

I won't get an XPS 8000 anymore, it has been canceled.

I know you guys will miss me but I will be here, so please update your experience here so I can blame myself in the future.

Cheers,