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Xps 730 H2C DOA.
After waiting for 3 weeks and paying 7500 for it, my computer wont stay on for longer then 10 minutes. I am typing this from the computer right now actually and every 10 minutes the computer freezes and makes weird sounds from the speakers. I cant test anything in BIOS, the memory test freezes, the hard drive test freezes. Not sure what to do anymore, called up tech support and they could not do anything even had me remove one of the memory sticks. I guess i will have to exchange it or just get a computer from another company. What do you guys think, thank you.
sikatcebu28
82 Posts
1
October 28th, 2008 03:00
xps730fan
85 Posts
1
October 28th, 2008 08:00
I would re-seat your memory sticks,sound card, video card a couple of times then check all cable connections. Then use the factory image restore. I've had to use it a couple of times and it worked fine for me. Best of luck to you.
Model: XPS 730 Air Cooled
Operating System: 32bit Windows Vista Home Premium
Processor: Core 2 Duo E 8400 3.0 GHZ @ 3.6 GHZ
Graphics Card: Dual 768MB 8800GTX in SLI
Monitor: Samsung 22”
Memory: 4 Gigs Stock Dell Memory@1067
Hard Drive: 750 Gig Sata Drive
Sound Card: Creative Sound Blaster X-Fi Xtreme Music
Power Supply: 1KW Power Supply
Other Components: Lightscribe Burner
19 in 1 Card Reader with Bluetooth
Logitech Z5500's
16,593 3D Mark 06 Score
player8
145 Posts
1
October 28th, 2008 11:00
This just proves the point that it doesn't matter which make or model you get, it is always a gamble.
Since you paid for it, i suggest you give tech support a call and get them to fix it or replace it if you don't mind dealing with them.
Do you have the sound blaster card? try removing it and see if that helps.
zepfya
53 Posts
1
October 28th, 2008 11:00
Thanks for the help guys, so disappointed this computer runs so great before the freeze to. How do i go about with the restore, i just use the cd that came with it?
zepfya
53 Posts
1
October 28th, 2008 11:00
DELL-Chris M
Community Manager
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54.9K Posts
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October 28th, 2008 12:00
Turn the PC off. Remove the PCI sound card from the PC. Power the PC back on, press F2 to go into the Bios- Setup. Go to Advanced- Integrated Peripherals and Enable HD Audio. Exit the Bios- Setup saving your changes. Does the PC stay on longer?
sikatcebu28
82 Posts
1
October 28th, 2008 13:00
Yes, use the dell recovery cd that comes with it. but before you reinstall vista make sure you download all the current drivers (especially the chipset drivers) and software from dell web site or nvidia it will make your reinstallation process much smother.zepfya
53 Posts
1
October 28th, 2008 14:00
Thanks chris, i don't see a white slot though, is the card between the two graphics cards?
atbglenn
306 Posts
1
October 28th, 2008 14:00
zepfya
53 Posts
1
October 28th, 2008 14:00
I disabled the sound card but it still froze, do i have to remove it instead, not really sure how to do it. Dell tech wanted me to run the hard drive test but it froze during it. I don't really see how it can be the sound card.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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October 28th, 2008 14:00
* Turn the PC off
* Lay the PC on its left side
* Remove the right side cover
* Find the sound card in a white slot
* Remove the screw
* Pull the card out
* Stand the PC back up
* Turn it on and check the PC
atbglenn
306 Posts
1
October 28th, 2008 14:00
zepfya
53 Posts
1
October 28th, 2008 17:00
Removed the sound card, will let you know if i crash or not, thanks.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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October 28th, 2008 18:00
Make sure you go into the Bios Setup Advanced- Integrated Peripherals and Enable HD Audio. The driver can be found here.
zepfya
53 Posts
1
October 29th, 2008 03:00