trogen233
1 Copper

optiplex 960 service tag issue

I had to replace the motherboard in one of our optiplex 960s and was able to buy a cheap one off ebay.  Now I need to change the service tag to reflect the change.  How do I change the service tag on an optiplex 960?

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13 Replies
trogen233
1 Copper

Re: optiplex 960 service tag issue

I've searched up and down the internet but can't find a single straight answer about this.

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Davet50
6 Indium

Re: optiplex 960 service tag issue

There is no way on a Dell system. The only time you can change a service tag is on a brand new motherboard at the very first boot.  If this does not take place then it will stay blank. The service tag is also located on a sticker on the back of your system. You will just have to manually enter it in you are wanting to use the Dell support site.

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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Mary G
6 Indium

Re: optiplex 960 service tag issue

The service tag is for the computer, not just for the motherboard. Your service tag is the same as it was before you changed the board. It should not be changed since it identifies you and your Optiplex.

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trogen233
1 Copper

Re: optiplex 960 service tag issue

I don't think you all understand.  I need to change the service tag in the bios.  Sorry for the confusion.  

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Davet50
6 Indium

Re: optiplex 960 service tag issue

Yes, I understood and refering to my first response you cannnot change it. The only time this would come into play would be if you let the Dell site scan your system. Your orginal service tag is the one that was registered with Dell and that one would be the one you would use if you need to find drivers or such.

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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trogen233
1 Copper

Re: optiplex 960 service tag issue

I just wanted to reply on the replies to my original question. I decided to just suck it up and figure this one out on my own.  I was hoping to save time by getting some answers from the source. I was apparently wrong about that.  But I digress. I was able to erase and change the service tag using some utilities from dells ftp site, loaded onto a bootable jump drive.

HERE'S HOW YOU DO THIS.
Make a bootable thumdrive.  Google it.
Download asset_a209 file located on ftp://ftp.dell.com/utility/ , rename it asset (just for simplicity) and put it on your bootable thumb drive.
Boot the pc with this drive.  It'll come to a command prompt.
asset /s /d
y for yes.
This will delete the service tag. Want to change the service tag? use this:
asset /s 4SS3T4G
4SS3T4G is the asset tag you wish to use

There is no way on a Dell system.
>> I just did it last night!

The only time you can change a service tag is on a brand new motherboard at the very first boot.
>>again,I just did it!

If this does not take place then it will stay blank. The service tag is also located on a sticker on the back of your system. You will just have to manually enter it in you are wanting to use the Dell support site. The service tag is for the computer, not just for the motherboard. Your service tag is the same as it was before you changed the board.
>> I get what you're saying, that the overall system ST would remain the same, but here's the thing....  When you replace the MB, you get that previous systems service tag showing up in the bios.  Pretty simple stuff.  For appearances I think it's a good idea to change the ST in the bios and not rely on just the sticker which could fall off, tear, etc.

It should not be changed since it identifies you and your Optiplex.
>> I'm really not sure if maybe you don't understand how this works or what.  The service tag in the MB bios is going to move with the MB, unless it's changed (which I did, btw).

>>In summation, I'm sitting here looking at the fact that I made a bootable jump drive and used it to do all the things you people say aren't possible.

tajit
1 Copper

Re: optiplex 960 service tag issue

hi asset_a209.exe is removed from ftp://ftp.dell.com/utility/  and replaced by asset_a209.com

... can any one share the file... will be gr8full....

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buddster
1 Copper

Re: optiplex 960 service tag issue

Just use the .com file (rename it to asset.com for ease of use). Copy it over to a Win98 MSDos USB boot disk, which you can make following this: www.sevenforums.com/.../46707-ms-dos-bootable-flash-drive-create.html

Startup in MS-DOS and run your asset.com file from there.

Usage: asset.com /s XXXXXXX

(where XXXXXXX is the new service tag name)

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7- Thorium

Re: optiplex 960 service tag issue

Not sure but you might be able to do this with Dell's Client Configuration Utility

Dell® Client Configuration Utility lets you create a stand-alone package that you can manually run on a Dell client computer to configure a BIOS, update a BIOS, or capture BIOS settings inventory data.

Ron

   Forum Member since 2004
   I am not a Dell employee

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