unable to run download, device drivers marked critical

Hi John,

Try going to downloads directly, locating the update and downloading manually.

Hi Osprey,

While it sounds good, I have no idea how to do that. Their diagnostic tool does not tell me what download is needed. Also, where are the drivers? I'll go look, but I am trying to search by my machine model and am not finding them.

Thanks, John

You may need to uninstall the old version and then download/install the latest version of My Dell.

Wow, I must not be able to express myself well. Blue screen, analysis says download is critical and then it will not download. It does not say what download I need.  No number or what type of download, so I do not have a category. I cannot locate all drivers to this computer and do not know where to look. 

Uninstall the old version of what? I have no idea of what driver is corrupted. I have no idea of where to find an individual or group of drivers.  So, where do I find a list of drivers on my Dell? Then, how do I determine which one (s) need to be downloaded?

Thanks! John

John,

What is the model number? I don't know of an XPS 2010 desktop.

Got the model from the back. Dell detects it as an XPS one. It is an all in one.

Thanks for keeping on this, I appreciate that.

John

Try downloading the Dell Support Center. Then let's see if it's able to identify any critical driver updates.

The error message in your first post says c:program files\mydell\pcdrcui.exe

pcdrcui.exe is PCDoctor, a part of the My Dell software package. Uninstall My Dell and then follow the instructions at link I provided to download and reinstall it.

John, What is the model number? I don't know of an XPS 2010 desktop.

The XPS M2010 is listed as a Laptop:

http://ftp.dell.com/published/Pages/xps-m2010.html

However its more of an all in one.

There is also the XPS 2010:

http://ftp.dell.com/published/Pages/xps-one.html

This is an all in one but often referred to as "XPS One".

I assume you are trying to run Online Diagnostics:

http://www.dell.com/support/Diagnostics/uk/en/ukdhs1

XPS One, all in one computer.   The 2010 is a model number from the receipt.

Running Vista, 32 bit. The problem persists. 

Thanks, John

Hi all,  I finally uninstalled My Dell and sucessfully re installed it. Took 5 tires. The My Dell program will nt run in Chrome, so I ran it in I.E. . The first system scan says all passed. Then I moved on to the Blue Screen trouble shooter. It said I have a critical issue. I ran the Blue Screen Analyzer and again, it stops. Here is the message, slightly different than the first one posted:

The data area passed to a system is too small.

I tried some other tests on dell and also got this: Checkcode oxoooooooA

driver C:windows\system32\ntkrnlpa.exe

version 6.0.6006.1881

device unknown

So, now what do I do?

Thanks, John

According to this from Microsoft, unless ntkmlpa.exe is corrupted or the system has a malware infection, ntkmlpa probably isn't the cause of the problem.

So scan your system thoroughly for malware. Then you may want to repair Windows from the F8 menu and/or look for a driver problem. Is any hardware marked with red X or yellow ! in Device Manager?

And if you Google Checkcode oxoooooooA, you'll find a lot of discussions and potential solutions to this BSOD.