Autodetect is not working on my Dell OptiPlex 9010

Hi there,

I installed autodetect on my Optiplex 9010. When I tried to use autodetect to find out drivers, it came out

Driver detection not available 
Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.

When I use autodetect to detect product, it can find out a correct Service Tag.

However, it came out another error

There’s no match for that Service Tag or Express Service code. Retype the code or browse for your product by selecting the "View products" option. Allow 48 hours for new devices to register on our site.

Is there anyone can help me?

Cheers,

Eric