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September 20th, 2017 07:00

Cannot Image Dell Precision T3610

We have a Dell Precision T3610 that needs Windows reinstalled, but when I boot the computer with a Windows 7 installer Disk, it does not recognize that there is a hard drive. I have tried multiple drives, and I have tried it on other PCs of the same model that are working properly.

Does anyone have any similar issues?

9.4K Posts

September 21st, 2017 06:00

Hi cbomgarden,

Thanks for posting.

Here is some information you may find helpful: http://dell.to/2wJ2Spi


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47K Posts

September 22nd, 2017 06:00

F6 AHCI drivers are required to recognize hard drives.

https://downloads.dell.com/FOLDER01780073M/3/DRVR_AHCI_SCU_Intel_A04_4JGTT_f6flpy-setup_ZPE.exe

Intel C600 SCU Storage Controller
Intel Rapid Storage Technology

1. Double-click the downloaded executable file xxxxx.exe. (Where xxxxx is the file name of the file).
2. The Self-Extractor window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\xxxxx. If you did not print these instructions, write down this path.
3. The WinZip Self-Extractor window appears
4. Click OK.
5. If the Self-Extractor window is still open, close it.
6. Copy all the files in C:\DELL\DRIVERS\xxxxx to  USB flash (Vista and above)
7. During Win OS installation, Browse USB flash to load driver.





 


 

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