Dell Dimension 3100c restore factory settings issue

Leyton Stone

I am assuming you have XP.

To reinstall XP, you need the Dell XP reinstallation disc, the Dell Drivers & Utilities CD cannot be used for this purpose.

The reinstallation disc, is usually shipped with the computer package, but if you did not receive it, then you should be able to obtain the disks required for reinstallation from here.

Bev.



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Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.

Sorry again to sound argumentative and a pain but I was told how to do this, step-by-step over the telelphone by a Dell representative and did it whilst on the phone and it worked lol so now I'm confused.

But yes I did this [The Ctrl/F11 option] the second time I needed to do this. - But as I said in my original post this time around the Ctrl/F11 option is not working for me. I've tried it several times but it goes straight past and continues on, to the 'Windows XP' load screen :(

Leyton Stone

Whoever told you, to use the Resources CD, is wrong. The Dell's XP OEM reinstallation disc is required.

For a period of the time Dell did not shipped the reinstallation CD's, as part of their, now defunct, 'Media Reduction Initiative' and this was not very handy, when the hard drive failed and the Dell PC Restore by Symantec utitity was lost.

Did you follow these procedures for using Dell PC Restore by Symantec?

Bev.


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Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.

Message Edited by shesagordie on 12-12-2007 06:24 PM

USB or PS/2 keyboard?

And why do you want to do PCRestore?

Ron

Typically there's only one rear USB port that's functional before XP loads the drivers. So maybe you've got the keyboard plugged into the wrong port?

You can read this for inside info on the PC Restore partition on the hard drive, and things that can be tried if it isn't working.
http://www.goodells.net/dellrestore/

If you've got the XP Reinstallation CD you could just boot from that, reformat the hard drive and reinstall everything, including drivers, software etc.

And be polite to shesagordie, she's one of the forum's experts and she is (was) trying to help you.

Ron

Good luck with the reinstall.

And thanks for clarifying. PCs can be so frustrating at times that we want to smash them. I've come close myself. DCF members are volunteers, not Dell employees, who try to help other Dell users, and "honey" attracts... ;)

Ron