Unsolved
This post is more than 5 years old
2 Posts
0
8513
Occasional Blue screen kernel* stop 0x00000077 or 0x0000007A Dimension 5150 multiple machines
We have about 30 Dimension 5150 machines purchase June 06. After about 3-4 months, two machines would BLUE screen once a week with either a 0x..77 or 0x..7A. all kernel.. atapi.sys. Dell had me try reloading OS(XP Pro). They replaced the motherboards... They even replaced all the memory in all our Dimensions...
Since then, 2-3 machines started doing the same. In the last two days I have had two different machines blue screen'd. Sometimes they blue screen when the users is not even at their desk?
They blue screen and just reboot on there own. This is hard to troubleshoot because it is so 'spotty'. I have chkdsk'd some of the machines, had them disable the screen saver, etc.
If course, these are all out of warranty, and I have 5-6 unstable machines.
Here are the two frequent errors
Kernel_Data_Inpage_Error Stop: 0x0000007a(0xc7ba1a80,0xc000000e,0xf7430ca8,0x32a50860)
atapi.sys - address F7430ca8
Kernel_Stack_Inpage_Error Stop: 0x00000077(0xc0000000e,0xc0000000e,0x00000000,0x006ee000)
Any ideas?
Thanks
x_lab rat
2K Posts
0
March 20th, 2008 14:00
Atapi.sys associates to optical drives. But I can't imagine why that driver would be crashing when the systems are not even in active use. Or for that matter, why it would be crashing on multiple systems, and after a delay of several months where everything worked fine. If BIOS or the chipset had an initial problem, it should have happened from the start. If one drive developed a problem--I take it they all still work, when they're working--it's possible for others to have the same problem.
I dunno. Just to be trying something, swap optical drives between a machine that bluescreens and one that doesn't. If the problem moves, swap back. If the problem moves back, the drive is failing. 'Moving the problem' is more conclusive than the problem seeming to go away--as you say, it's sporadic--but if the users could do without them, you could unhook the drives in 2 of the affected systems and see what happens.
Also, if you have CD-burner programs (Roxio, etc.) installed on these machines, confirm that it is not in startup (start on demand only). That's just more efficient, even if you weren't having the problem. And the burner programs seem to be chronically flaky.