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November 21st, 2009 06:00

Windows 7 and Dell Bluetooth wireless keyboard

Hi, since installing Windows 7 on my desktop I can no longer reconfigure my bluetooth keyboard.  I can see the keyboard but it does not give me a product code for it just 'BT Keyboard'.  I can use the main part of it, i.e. the letters and numbers however I have been unable to assign any of the shortcut buttons or use the volume control for music - any ideas, I have looked for new drivers but can't find anything appropriate.

Thank you in advance

3.4K Posts

November 23rd, 2009 07:00

Take a look at the pictures at this page.

But I think you file you need is this one from reading other questions here. That link will start a download for setpoint480.exe Vista 32 bit version


3.4K Posts

November 21st, 2009 09:00

Hello,

It will be hard for anyone to help you if you don't provide your computer information.

Model number, did you just install Windows 7, clean install or upgrade, version (home, pro, ultimate) ...

4 Posts

November 22nd, 2009 02:00

Hello,

It will be hard for anyone to help you if you don't provide your computer information.

Model number, did you just install Windows 7, clean install or upgrade, version (home, pro, ultimate) ...

 

Opps, having a blond moment! 

Dell XPS420 32bit , Windows 7 Ultimate, clean install

Hope this helps?  Thank you

 

3.4K Posts

November 22nd, 2009 07:00

Dell XPS420 32bit , Windows 7 Ultimate, clean install

Hello again,

Well then, you will need to follow the instructions I list below to get your new install working correctly. Here is the link to your systems download page ...

Note: Some devices may not function properly if the drivers are installed out of order.

Install your version of Windows.

Install the following software and drivers in the order listed below.


***** 1.***** Desktop System Software (DSS) or Notebook System Software (NSS) - A vital utility that provides critical updates and patches for the operating system. If you are reinstalling the operating system or updating all the computer’s drivers, it is imperative that this software be installed first.
Currently, the DSS and NSS are not required for systems with Windows Vista installed. This is located under the System and Configuration Utilities Category on the Drivers and Downloads page.
2. Chipset - Helps Windows control system board components and controllers. This is located under the Chipset Category on the Drivers and Downloads page.
3. Video Adapter - Enhances video performance. This is located under the Video Adapter Category on the Drivers and Downloads page.
4. Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page.
5. Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page.
6. Modem - Allows dialup capability. This is located under the Communication Category on the Drivers and Downloads page.
7. Wireless Network Card - Enables and enhances the wireless network controller. This is located under the Network Category on the Drivers and Downloads page.
8. Touchpad, Pointer, Trackstick, Mice, and Keyboards - Enhances the pointing device features. This is located under the Mouse & Keyboards Category on the Drivers and Downloads page.
9. Other Devices
* Bluetooth Module
This is located under the Communication Category on the Drivers and Downloads page.
* Dell Wireless Mobile Broadband Cards
This is located under the Communication Category on the Drivers and Downloads page.
* PCMCIA/Smartcard controller
This is located under the Security Category on the Drivers and Downloads page.

Dell drivers and downloads page http://support.dell.com/support/downloads/.

NOTE: If your system download page offers a DSS or NSS file in the 'System and Configuration Utilities' Category. And you have already tried to install some drivers, you will need to reboot in Safe Mode to install the DSS or NSS file, and the chipset. Then reboot the system and install the rest of the drivers in the correct order.

4 Posts

November 23rd, 2009 03:00

Hi,

I have followed your instructions above, however I come upon another problem which is:

When installing R149559 Dell drivers for Mouse and Keyboards I am presented with the following error:

'Sorry, this software is not compatible with your operating system. Please visit www.logitech.com to download a compatible version.'

I have visited logitech website, but I am unsure which product keyboard software I need to download, my keyboard carries the DELL logo and has the following PID no: LZ741BL01EM.

 

Anne.

 

4 Posts

November 23rd, 2009 07:00

Thank you so much, couldn't find the picture of it, but downloaded setpoint480.exe and everything working perfectly now - your a star!

 

kind regards,  Anne

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