Cloud-Based Dashboard Provides Analytics for Service Providers

Management of an individual’s documents is very difficult as the number and variety of documents increases daily. The task becomes even more challenging when it involves management of a group of people, i.e. family, friends, etc. While there are a few private cloud services available where documents can be placed for future reference, these services only store the documents, not organize them.

In this Knowledge Sharing article, Shalini Sharma and Priyali Patra discuss how to build a cloud-based solution which can acquire documents from various configured sources—personal laptops, mail boxes, etc.—and tag them intelligently, such as owner name, monthly bill, service provider for the family, and so forth. These smart dashboards manage documents in the cloud for the entire group and are accessible from personal devices such as mobile phones, personal laptops, tablets, etc. And do so with minimal manual effort.

This is one example of an intelligent approach to collecting various kinds of documents in large volume and performing analytics on it. This analysis can predict and reveal information about various preferences by the group and hence can be extrapolated to predict for a large number of people. For example, this analysis can predict service provider popularity in respective areas as per real data, help service providers analyze their targeted customers, or get the customer view on newly launched services provided by the service provider. This also provides a wealth of data for future analysis and can also co-relate between groups and the services they prefer.

The advantages of this application can be extended to documents such as telecommunication-related services, property document management, legal case document management, and more. For instance, suppose the application holder forgets to pay the phone bill. This application can send an alert or a reminder to the application holder about the impending bill. It can also manage SMS, mails, receipts, images related to payments, and so on, in effect providing a non-physical folder to encase all the documents and manage them.

Read the full article.