Implementing Effective Transformation – The Human Factor

While process and technology are forefront considerations when implementing technical innovation, the human component of such initiatives is often an under-managed focus of attention during the course of implementation. Consequently, transformative implementations often have trouble achieving objectives and benefit realization if the customer’s adoption of technology is neglected.

To realize effective transformation and innovation adoption, the client organization and its members must become increasingly skillful, consistent, and committed in their use and adoption of these solutions.

 
Awarded 1st place in the 2012 Knowledge Sharing Competition, this article by Joseph Llano, Kevin Feller, John Klinck, and Brian Brew introduces EMC Proven Professionals to two specific client-organizational factors that drive effective implementations and influence service delivery of transformational client-centered solutions: a climate for transformation, and the transformation-values fit. These factors are adopted from innovation management and implementation research.

The authors offer insight and tools to help ensure that competitive advantage is realized by early adopting solution-receiving customers. The Transformational Effectiveness Quadrant is presented as a tool that helps identify implementation challenges and predict effective realization of IT Transformation. Two implementation case studies regarding cloud computing and big data innovations illustrate the utility of the Transformation Effectiveness Quadrant and best practice considerations when preparing customers for solution implementations. Guidelines for project-level service delivery innovations contingent on these factors are presented to improve Total Customer Experience and accelerate IT Transformation.

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