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27 Posts
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8318
VILT Installation problems
I have been having all sorts of problems trying to install a new VILT that we purchsed recently.
The Problem starts during the first step i.e. Installation of the Training utility. After I start the installation of the utility it goes about 70% thru and then gives an error message
"The installer has encountered an enexpected error......The error code is 2869". It then uninstalls itself and says that the installer was interrupted and that need to restart the installer again. See the printscreen attached)
I have done it many times and still I have the same problem.
I am running windows 7 Professional 64 bit with SP1 with 6GB RAM an a Quad core i7 processor.
What is error code 2869. Do I need to do a fresh install for winows 7.
Can some one explain what the following files are supposed to do
EMC SERVICE SETUP
MSIUsetup
dotnetfx folder
activation,
stop services
I have read all the instructions that came with the cover, but there is no mention of any errors that can occur during the training utility installation phase.
Any link to some knowledgebase or any suggestions would be helpful.
ddProven1
178 Posts
0
March 28th, 2012 05:00
Hello - These are the instructions the EDServices Team sends.
Please see the tips below. If these tips do not work, please send the information below to EDServices@EMC.com:
Name of VILT:
Operating System:
IE Version:
Model Code:
Date on Label:
Production code:
Screenshot of error
Please note that VILTs will not function properly with IE9, Chrome or Firefox.
Please ensure that all popup blockers are turned off from all toolbars (yahoo, google, etc.).
Are you connected to the internet while trying to activate the DVD? You must be connected - once DVD is installed, you can take it offline.
Are you the administrator on your system? You need to have administrator rights to install.
Please add the following URL to trusted sites...go to your browser, go to Tools, Internet Options, Security, Trusted Sites, add this URL: http://emc.alcatrazsoftware.com
On the DVD there is a file called emcpatch.exe that can be run to fix Flash security problems then restart the VILT.
Please ensure that your DVD drive is added to the trusted list
After trying all of the above, there is a patch that can be used that hopefully will fix issues http://emc.alcatrazsoftware.com/downloads/EMC_VILT_Patch_V11.zip
If you are still having issues, please manually uninstall the VILT (control panel, add/remove programs), uninstall the VILT, then run the V11 patch (link above), reboot your system, then try to install the DVD again.
If you still have any issues, please send EDServices@EMC.com the screen shots of the issue or error messages. Also please zip the Vilt application log folder and send along. You can find the log folder at the following path.
Windows XP - C:\Documents and Settings\All Users\Application Data\VILT\Logs
Windows Vista - C:\ProgramData\VILT\Logs
Windows7 - C:\ProgramData\VILT\Logs
Good luck, ddProven
Jill_M
86 Posts
0
February 28th, 2012 08:00
I'm so sorry to hear that you are having problems installing the VILT. I recommend you contact EdServices@EMC.com for help resolving the issue.
Best of luck!
Jill
wipkulas
13 Posts
0
March 27th, 2012 20:00
Hi,
Is the issue resolved after contacting the EDservices? I am facing the same issue. The installation was successfull and it worked fine for one day, from the next day am getting the same error.
simmiy
16 Posts
0
March 28th, 2012 04:00
What I found that will help the most is that make sure you use IE8 32 bit and make sure you install the patch they provide.
wipkulas
13 Posts
0
March 28th, 2012 22:00
Thank you for the response. I tried all the steps except the IE. I use IE9, let me degrade to IE 8 and try. But i dont know how it worked for one day after the installation. First, the installation comes out successfully and it worked for one day, i started facing issue from the next day. When ever I try to open the VILT, am getting Error 2869
ddProven1
178 Posts
0
March 29th, 2012 04:00
Hello -
That is weird that it only worked for a day. If the tips did not work for you, you should send an email to EDServices@EMC.com and include the information they requested. If they can not help you and you need a replacement VILT they will be able to arrange one for you.
reminder send the following to EDServices@EMC.com
Name of VILT:
Operating System:
IE Version:
Model Code:
Date on Label:
Production code:
Screenshot of error
ddProven
wipkulas
13 Posts
0
March 31st, 2012 23:00
Thanks, its running without a problem. i have to downgrade to IE8 to make it work !
BragiJon
9 Posts
0
July 16th, 2012 08:00
I was having the same problem and was not satisfied downgrading to IE8
( I don't even like IE)
So after some experiments, I figured out that browsing to: http://localhost:6999/_media/vid/m00v01/web/script/index_ie.htm solved the issue in IE9. I could get the whole presentation onscreen (doesn't work on Chrome though).
To go to the next presentation or the you like, just change the "/m00v01/" for module# and video#
Jayzao1
9 Posts
0
August 17th, 2012 12:00
This was the only thing I could get to work.
Navigating to
http://localhost:6999/_media/vid/m00v01/web/script/index_ie.htm
And then changing the folder name to the next folder in the path.
http://localhost:6999/_media/vid/m01v01/web/script/index_ie.htm
And this works with IE9. I wish the disk stated this incompatibity before the purchase.
Oh well
Thanks BragiJon!
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
1
May 14th, 2013 09:00
This is what has been happening to me. It works on Install and then fail if I have to restart my computer for any reason. After reading what was on here and trying several other things I noticed that the installer was installing a service. I went to the EMC Service which was set to automatic but not started and started it. After that the VILT works fine on any version including I.E. 10 which I am running now.
You_Want_How_Ma
53 Posts
1
May 14th, 2013 12:00
Please note that VILTs will not function properly with IE9, Chrome or Firefox.
Um, IE8 was released March 19, 2009 - maybe it is time to update? I know, we can use compatibility mode but we shouldn't need to. Support for browsers other than IE would be nice as well.