Terry_CT
1 Nickel

CANNOT BOOT VENUE 11 PRO (5130)

My wife cracked the glass screen (digitizer) on her Venue 11 Pro.  I bought a new one and replaced it without any issues.  But now the machine will not boot.  First error message I got was a prompt asking me for the Recovery Key (I did not have that and could not retrieve one from Microsoft).  When I power on I get prompts telling me the system did not boot properly (no kidding) and I can Restart or go to Advanced Options.  None of the Advanced Options or a Restart work.  She doesn't care if her files cleared out - she had the presence of mind to backup.  She just needs to get her tablet back up and running. (Did I perform a catastrophic reset when I disconnected the CMOS battery during touch screen replacement?).  Thank you.

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