Unsolved
This post is more than 5 years old
2 Posts
0
40927
Dell E6410 keyboard and mouse randomly not working
Hello,
We are having trouble with new Dell E6410 laptops and the keyboard and mouse randomly not working. We use a Ghost + Sysprep solution and it has worked just fine for us. After struggling with the problem I decided to build the laptop from scratch using a Dell XP SP2 disc. Everything appeared fine until the user came back with the same issue. I found the thread below where someone mentions the issue and it relating to an incorrect HAL.
http://www.delltechcenter.com/thread/3938139/SCCM+2007+XP-SP3+OSD+for+new+6510+and+6410+problems...?offset=40&maxResults=20
The HAL the laptop images have are the ACPI Multiprocessor PC. As far as I know that is the most current and up to date HAL for XP. If anyone has an idea on what to do next I would appreciate the help/advice. Thanks!
We are having trouble with new Dell E6410 laptops and the keyboard and mouse randomly not working. We use a Ghost + Sysprep solution and it has worked just fine for us. After struggling with the problem I decided to build the laptop from scratch using a Dell XP SP2 disc. Everything appeared fine until the user came back with the same issue. I found the thread below where someone mentions the issue and it relating to an incorrect HAL.
http://www.delltechcenter.com/thread/3938139/SCCM+2007+XP-SP3+OSD+for+new+6510+and+6410+problems...?offset=40&maxResults=20
The HAL the laptop images have are the ACPI Multiprocessor PC. As far as I know that is the most current and up to date HAL for XP. If anyone has an idea on what to do next I would appreciate the help/advice. Thanks!
DELL-Warren B
1.1K Posts
0
June 20th, 2011 09:00
chartleb
2 Posts
0
June 20th, 2011 10:00