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support.emc.com...
People,
I find the speed/performance of the support.emc.com a great improvement over Powerlink.
and I love the landing page, with "my products"... but...
If i want to lookup new Brocade Firmware, there's no list of latest/greatest... only a mixture or FW topics...
also, finding release notes for a code is a DRAMA...
what do you think?
or is it just me?
happy to hear from community people!
RRR
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August 31st, 2012 03:00
No way. Powerlink was very good. Sometimes you needed to look inside several pull down menus, ok, but still a hell of a lot better than most websites of other vendors!!
AnkitMehta
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August 30th, 2012 06:00
As leclej1 mentioned,
I'll be honest here, I myself is finding it difficult to find certain documents when I want and I end up using powerlink as I know exactly where to find them. My tenure with EMC is not much and I just started getting familir with powerlink and as I got familiar it got changed to support.emc.com :|
I am taking this nice GUI experience positively and hoping it would replace powerlink in near future. Moreover, dynamic search will be enhanced considering user requirements and more sections to follow!
With time permitting, I would request you provide us a feedback here: https://support.emc.com/feedback If you come across a document which is difficult to find or may be there are any challenges in finding the same, if any.
dynamox
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August 30th, 2012 06:00
i did bring it up here, not sure if you saw that discussion ..i think you were on vacation.
https://community.emc.com/thread/146268?start=0&tstart=0
Menno
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August 30th, 2012 06:00
same here, despite the fact that some customers said:
powerlink, where information get lost...
RRR
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August 30th, 2012 06:00
Menno,
EMC is working on this. URL forwardings are yet to be implemented. Don’t worry, there’s a huge list of these pages that need to be put on the new site, but thanks for mentioning this!
Furthermore, if you’re interested in storage performance, go and see my topic in the Ask the Expert area: https://community.emc.com/thread/148025
RRR
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August 30th, 2012 06:00
Will this session be moved to another area and reopened again for further discussion?
RRR
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August 30th, 2012 06:00
Dynamox, you are correct, as always but you’ve got to admit that the search is awesome!
Menno, you are right. I tried to find release notes on the latest Enginuity for V-MAX and it’s not easy.
Dynamox, we can bring this to the attention of the eservices team, can’t we?
Menno
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August 30th, 2012 06:00
Hmm, the other tread is locked/closed.
but i see your posts...
we all love the speed of the new site, but the documents section is still very bad...
again a brocade example (but same for Vmax code)
versions are mixed, not easy to find Release Notes, maybe I was to familliar with Powerlink... ;-)
RRR
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August 30th, 2012 06:00
Do a search on “release notes” and you should be able to find them: https://support.emc.com/search/?text=release%20notes&facetProductId=7868
dynamox
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August 30th, 2012 06:00
I was very familiar with PowerLink as well but I would expect improvement from the new site, for me it’s regressed.
AnkitMehta
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August 30th, 2012 06:00
Ask the Expert Session about New Online Support with EMC Support Session was concluded and thread is locked as scheduled.
Menno
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August 30th, 2012 06:00
Thanks Dynamox and RRR,
I will write down my findings in the other thread...
dynamox
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August 30th, 2012 06:00
i agree, while the search has improved ..everything else has become a struggle. I used to know where to go on PowerLink to look for documents, release notes. Now i am at the mercy if this dynamic menu where i can't find jack. I gave up on that and try to search as much as possible.
RRR
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August 30th, 2012 07:00
Indeed. I was on vacation at the time. I attended the CC meeting, but I was hardly online for Jay's session.
AnkitMehta
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August 30th, 2012 07:00
Thank you