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August 2nd, 2015 13:00

Controller Module 0 shows Red light 'err' and is not shown in Group Manager GUI @ PS4100E

Dear All, 

I have started my installation with EQL PS4100E. Have connected the Ctrl 1 via serial cable and started configuration as it was active. After initial config, i launch the web for Group Manager, i found the ctrl 0 module is absent and checked if its okay, found 'Red' indicator beside 'err' mark.

What would be the possible cause, and remedy for this issue, please help. 

5 Practitioner

 • 

274.2K Posts

August 3rd, 2015 19:00

Hello,

Connect the serial port to controller 0.  I would capture the output and open a support case.    It could be a defective compact flash card, possibly missing or not fully seated.    

Regards,

Don

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