Hi,

I logged a case with Dell Pro support regarding a time of day battery error on our PS4100.

I sent the diag logs and they said try a firmware update before they look at a hardware fix.

The impression is that I have to do the firmware update, something I have never done before and cautious about doing without Dell being on hand.

Now I rely on Pro support for knowledge and expertise and also said make sure I check compatibility of the FW update before proceeding.

I'm a bit annoyed, we pay for the support and knowledge and its up to me to decide whether a piece of software they produce is fit for our system?

Am I unreasonable to ask for Dell to at least be on hand and shadow, I mean what are they going to do if it all goes wrong?