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ERROR event from storage array (PS4100X)
Dear sir, I have VMwaer Vsphere 5.5 x 2 and one storage only Switch and DELL PS4100X I don't know why, i gate the messeage form PS4100X like this =========================================================================== ERROR event from storage array eql-1 subsystem: SP [secondary] event: 15.4.1 time: Fri Jul 25 11:52:10 2014 NVRAM contains valid data. This is a PANIC RECOVERY due to a panic on a NetBSD processor. ----------------------------------------- ERROR event from storage array eql-1 subsystem: SP [secondary] event: 15.4.5 time: Fri Jul 25 11:52:10 2014 Saved CPU registers, CPU 1 at 0000000000000000 v0 0000000004010000 v1 ffffffffbef08010 a0 0000000000000104 a1 0000000000000000 a2 0000000000000104 a3 ffffffffd2243b70 t0 0000000000000001 t1 ffffffffd2243b70 t2 ffffffff804e2f88 t3 0000000000000001 t4 ffffffff8041f1d0 t5 0000000000001000 t6 0000000033de3e40 t7 0000000033de4290 s0 ffffffff8098b718 s1 ffffffffd2243b70 s2 ffffffff8098b718 s3 0000000000000000 s4 0000000000000000 s5 0000000000000000 s6 ffffffff82c84e60 s7 ffffffffc0131000 t8 0000000000000000 t9 0000000000000000 k0 000000000010845f k1 000000000010849f gp ffffffff80033000 sp ffffffffd22439e8 s8 ffffffff80976cf8 ra ffffffff804d2cac ----------------------------------------- ERROR event from storage array eql-1 subsystem: SP [secondary] event: 15.4.6 time: Fri Jul 25 11:52:10 2014 Saved CP0 registers, CPU 1 sr 00488005 badva c01320a0 epc 806a2ba0 errorepc 804d2c80 cause 00000108 errctl 00000000 cacheeri 00000000 cacheerd 00000000 buserr 0000000000000000 cacheerrdpa 0000000000000000 ----------------------------------------- ERROR event from storage array eql-1 subsystem: SP [secondary] event: 15.4.7 time: Fri Jul 25 11:52:10 2014 Saved function call stack, CPU 1 804d2c80 804d2cac 804d2e90 806d99e0 80697a38 804e2e88 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 ----------------------------------------- ======================================================================== Can you tell me why ? Please HELP Storage control F/W is V6.0.8
Origin3k
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July 25th, 2014 01:00
We have installed VMware Tools in all VMs and have also a proper Switch configuration so our ESXi Hosts tolerate the 10sec. "downtime" of the storage connection. The controller failover takes less than 10sec. here and only 4 pings are missed.
We do FW upgrades in a low IO periode. I have to manage 25 EQLs and we perform FW upgrade without shuting down the Cluster. I disable HA "Host monitoring" as well as E-Mail Notification from vCenter for that time.
Yes the 7.0.5 is the latest public available version. 2 Days ago the FW Drive Kit 5.0 comes out so you may take a took if your drives are on the list. If so upgrade the drives first.
Yes, also the drives can upgraded without shutting down anything. The drive kit checks for affected drive and do one after another.
Yes, you can upgrade directly from 6.0.8 to 7.0x
You will see the Services Tag under Member->Maintenance in the EQL Groupmanager. Go to dell.com/support and see if you have a valid support contract. Check www.dell.com/.../Contact-Information how to contact Dell Support. If nothing helps use the support link after you logged into https://eqlsupport.dell.com
Regards,
Joerg
Origin3k
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July 24th, 2014 23:00
Did you seen a "Comunication link lost " failure too? If so the 7.x release contains various Bugfixes in this area and you should consider an upgrade.
I also sugget to create the Diagnostic files and open an [tag:SR] so Dell can investigate whats going on.
Regards,
Joerg
ks1217
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July 25th, 2014 00:00
Hi Joerg,
Yes, I have "Communication link between control modules has shut down", and i don't know how to upload "Seg_1~6.dgo" from here....
I will try to upgrate F/W to V7.06 , Thanks!
ks1217
32 Posts
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July 25th, 2014 00:00
Hi Joerg,
if i will upgrate F/W, and i need power off all VM on the PS4100 ??
Then i can see the F/W is V7.0.5 and V6.0.10, What is i need ?? can i upgrate from V6.0.8 to V7.0.5 ?
I don't know where can i to open the case.. ?
Thanks for your reply~
Ken
Origin3k
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July 25th, 2014 00:00
If this was a one time event than dont panic. The 2nd. controller reboots because of a "problem".
You have to open a support case at Dell. If the *.dgo lis ess than 10MB your can sent them to your supporter by mail. Otherwise they provide a account for their fileexchanger.dell.com for uploading stuff.
You can enable the "Call to home" feature within the EQL Groupmanager as well as the "Support Assist" in SANHQ. Both can helps because the system automaticy create a support case and sometime we dont need to send latest Diagnostics because Dell Support is alread aware of the problem.
Regards,
Joerg
ks1217
32 Posts
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July 25th, 2014 01:00
Hi Joerg,
Thanks for your help,
Sorry, I have some question by Ver 7.0.5,
I download from DELL support,and i extract the RAR file,
but i gate two files...
1.kit_V7.0.5-R390599_4236254813.tgz
and
2,kit_64_V7.0.5-R390599_2868046056.tgz
so... I don't know Which one is i need ?
Thanks
Ken
ks1217
32 Posts
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July 25th, 2014 01:00
Hi Joerg,
Thanks for your HELP!
Thank you very much~
Ken
Origin3k
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July 25th, 2014 02:00
Ok.. the last one was a stupid question because you already see the unwanted reboot of the 2nd. controller.
Regard,
Joerg
Origin3k
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July 25th, 2014 02:00
All PS41xx, PS61xx and PS62xx use the 64bit code right now. If you check the download page of the firmware you will see a list for the models and which FW they use.
Also the EQL Groupmanager protect you there because you cant upload the wrong version to a member when using the GUI.
BTW. you have a member with dual controllers right?
Regards,
Joerg
ks1217
32 Posts
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July 25th, 2014 04:00
HaHa, Thanks for your help, can i upgrade FW in busy running VM ?
ks1217
32 Posts
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July 25th, 2014 04:00
OK, i will watting for low IOPs, Then upgrade FW,Thanks. ^_^
Origin3k
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July 25th, 2014 04:00
Iam not sure if i understand this question correctly. Yes you can upgrade a EQL without shutting your Virtual Infrastructure which means all VMs can be up and running.
Again... choose a period where the array perform low IOPs. Yes, this is where SANHQ comes into the game because it shows you whats going on.
Regards,
Joerg
ks1217
32 Posts
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July 25th, 2014 05:00
YES!, I finished ~
Thanks Joerg~
Origin3k
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July 25th, 2014 05:00
Welcome to the club! :)
Install SANHQ NOW!
Regards,
Joerg
ks1217
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July 27th, 2014 19:00
Hi Joerg,
Ok~ i will try to install SAN HQ now,
Because i have some warning msg in ESXi 5.5,
So i will create new item to ask this problem~
Thanks you ^_^
Ken