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KimHansen

updated

12 years ago

K

KimHansen

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16775

August 29th, 2014 08:00

Equallogic support

Be warned. The support given for this product is not stellar - to put it mildly. This is my experience with EqualLogic support:

If you are swapping some hardware component - Fantasic!

If not, things are a bit more dicy!

They spend most of their time trying to find a way not to help you and prove that nothing is wrong with their product (even if they see it is not working on a webex session!).

They do not listen to what you are saying or read what you are writing.

They do not communicate in written form even if you select is as a preference.

They treat all installations as a lab experiment setup. Seems like they have litle insight into real production environments.

I'm a bit put off by my experience, and will start looking for alternative solutions in the future.