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Need help with Dell Storage Manager not being able to connect to EQL PS Group
I recently upgraded our Data Collector and Enterprise Manager Client to Dell Storage Manager 2016 R2 [Build: 16.2.1.228]. With this new version, Dell added the ability to connect to Equallogic PS series arrays, so long as they are on the right firmware.
I have two PS arrays that I want to add to Storage Manager. The first one is a PS4110 array in our M1000E chassis. I was able to add that PS group to Storage Manager. But when I try to add the PS6210X, I get an error that says "unable to add PS Group". No other information is provided. Both arrays are on the same firmware version 7.17. I can ping the problem array from the server that runs the data collector. If Java was installed, I could even access the web gui of that array using IE. Both of those arrays management IP's are on the same subnet.
What am I missing?
I posted this on the Compellent forum and didn't get any replies so I'm posting it here as well.
Anonymous
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December 6th, 2016 10:00
Hi,
When you say you "disabled" it, what exactly did you do? I would suggest clearing out the banner.
I'm checking to see if there are any other suggestions to resolve this.
Regards,
Don
Anonymous
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December 6th, 2016 09:00
Hello,
On the 6210, was the banner modified at all? It's in the Group settings.
Have you opened a support case for this?
Regards,
Don
derekmerritt_f531eb
6 Posts
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December 6th, 2016 10:00
Yes, the banner was modified and turned on. I have turned it off. I still wasn't able to connect to the PS group in DSM. I have rebooted the server running Data Collector to see if that will resolve the issue.
I have not yet opened a case with support on this yet. If I am still unable to after trying any suggestions here, I will open a case.
Thanks,
Derek
derekmerritt_f531eb
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December 6th, 2016 10:00
I unchecked the "show banner before login" option. I will clear out the banner as well.
Anonymous
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December 6th, 2016 11:00
FYI: The banner would have to be less than 256 characters. As you found out, turning it off isn't enough. The banner data is still in the internal database.
Don
Anonymous
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274.2K Posts
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December 6th, 2016 11:00
Hello,
You are very welcome.
Yeah, if the banner text is very long it causes issues with DSM. That should be fixed in a future release.
Don
derekmerritt_f531eb
6 Posts
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December 6th, 2016 11:00
Looks like clearing the banner fixed the issue. Need to test one more thing related to Kaspersky Security Center. But I'm connected now. Thank you.