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PS 5000 Storage issue
I have a wierd issue with my dell PS5000
few days ago my dell storage crashed. I connect it with console and reset to factory defaults. then i reconfigure it member and group IP settings. its working good and i was able to manage it and access its storage services from network. but after reboot from console its control goes to secondary/passive controller and unable to access it from member or group IP. when i check status from console it shows all the settings of group and member but no access from its IPs.. even it cant ping group n member ip. tried number of times to reset and reconfigure but every time same thing happen rebooting the storage and access gone from network
Anonymous
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October 24th, 2014 08:00
Hello,
Are both controllers wired up? If not try moving the cables.;
imransalamat
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October 24th, 2014 12:00
no vlan environment
i just figured out that network port leds are not ON at one controller
Origin3k
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October 24th, 2014 12:00
EQL have one singe active controller module and one on standby. The later one offer additional CPU and Cache but the network isnt active. Only on a controller failover or restart of the array the standby becomes an active one and network goes online.
Regards,
Joerg
imransalamat
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October 24th, 2014 12:00
yes both are wired with network all 6 network ports connected with switch
imransalamat
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October 24th, 2014 12:00
whenever i restart eql it shift to standby and access gone :(. only through console port i can access the controller even it shows IP settings but unable to access storage from network
Anonymous
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October 24th, 2014 12:00
Are you using VLANs on your switches? Perhaps the passive ports are in a different VLAN?
Anonymous
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October 24th, 2014 12:00
Great! Thanks for the update.
imransalamat
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October 24th, 2014 13:00
ok but when restart the EQL why it goes to standby and network access stopped
Origin3k
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October 24th, 2014 13:00
On every restart the role of active/standby changed and its a normal behaviour on a EQL.
- check all of your 3 network cables and the switchports
- try to change the controller modules and see if the network problem moves with the contoller
Regards,
Joerg
Anonymous
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October 24th, 2014 13:00
Only the active CM on a PS5000 will show active network links.
Anonymous
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October 24th, 2014 13:00
Have you tried swapping the cables? Since the array is up, you can serial into it, that suggests an issue on the network