PS6100E Member offline but data stores are still accessable

Hello, 

 Where are you seeing the array as offline?  In the EQL WebGUI? 

 I would suggest using the Group CLI instead.  Login as grpadmin using SSH. 

 Then run: 

  GrpName>show member 

   This will list the members and their names.  It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

 In this case the MEMBERNAME is PS6210E. 

Then run: 

GrpName>member select MEMBERNAME show 

 That will show more information about that member. 

 Regards, 

Don

Hello, 

Thank you. 

 The second command is: 

  member select CZ59GRP01-01 show 

  This will provide more info on why it might be offline. 

 Don 

The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.  

Don 

Can you run the commands first before attempting that? 

It's very rare that you need to reboot EQL arrays.  

BTW, did Dell say why they could not provide you with support on a cost basis? 

Don 

Hello, 

Would you please post them as text?   The graphic images aren't showing up. Just a place holder for them. 

 Thank you. 

Don 

---

@dwilliam62 wrote:

The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.  

Don 

---

---

@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

---

Shoot! I did login with root. Everytime I start a new session in putty it keeps taking me to the # not sure how to logoff

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

---

@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

---

Neverming I typed exit and was able to get out :) 

---

@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

---

Here are the "show member" results

---

@dwilliam62 wrote:

Hello, 

Would you please post them as text?   The graphic images aren't showing up. Just a place holder for them. 

 Thank you. 

Don 

---

CZ59GRP01> 464187:132:netmgtd: 8-Jan-2019 21:23:18.310132:rcc_util.c:1024:INFO:: 25.2.9:CLI: Login to account grpadmin succeeded, using local authentication. Use r privilege is group-admin.

CZ59GRP01> show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
CZ59GRP01- offline 0 0MB 0MB 0
01
CZ59GRP01> member select MEMBERNAME show
% Error - Member MEMBERNAME does not exist.
CZ59GRP01> member select CZ59GRP01 show
% Error - Member CZ59GRP01 does not exist.
CZ59GRP01>

---

@dwilliam62 wrote:

Can you run the commands first before attempting that? 

It's very rare that you need to reboot EQL arrays.  

BTW, did Dell say why they could not provide you with support on a cost basis? 

Don 

---

Ok, I'll run the commands first. But the command line is only showing # now after logging in. 

Dell said becase out of warrenty and there was no option to pay per incident.

---

@dwilliam62 wrote:

Hello, 

 Where are you seeing the array as offline?  In the EQL WebGUI? 

 I would suggest using the Group CLI instead.  Login as grpadmin using SSH. 

 Then run: 

  GrpName>show member 

   This will list the members and their names.  It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

 In this case the MEMBERNAME is PS6210E. 

Then run: 

GrpName>member select MEMBERNAME show 

 That will show more information about that member. 

 Regards, 

Don

  

---

Thanks Don,

I am able to connect to group mangager GUI and interface. I just shutdown the VMs and hosts. Should I restart the SAN from GUI or shut it down and wait a while then power back up.

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don