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February 6th, 2019 09:00

Storage PS4100

CLI> setup *** RAID is not functioning properly: RAID in trouble.. Setup has failed. Please contact customer support. Please Help me

3 Apprentice

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1.5K Posts

February 6th, 2019 12:00

Hello, 

  Sounds like multiple drives have failed.  

  I would guess you don't have a support contract.   You can open a one-time case for a fee.  They can help you triage the issue.  They can't provide hardware but possibly find the bad drive or drives and worst case you can send them to a recovery service for possible recovery. 

  Regards, 

Don 

 

3 Apprentice

 • 

1.5K Posts

February 6th, 2019 12:00

Hello, 

 One command you can try to see that status is: 

CLI>su exec raidtool 

 Please copy/paste the output here. 

 Regards,

Don 

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