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July 11th, 2017 05:00

high avg, queue depth on a LUN - mismatch between SANHQ and host perfmon counters

Hi. I have a EQL group (3 members) hosting LUNs that are used in Hyper-V clusters as CSVs. One of these LUNs reports (SANHQ) higher than expected avg, disk queue length - the numbers vary from about 6 to 9 steady. However on the Hyper-V hosts that have this LUN connected the current/avg. disk queue length counters are much lower (usually below 1, with occasional spikes to 2 or 3) and nowhere near to what SANHQ is reporting.

I've concurrently ran a live view session in SANHQ for this particular LUN and monitored perfmon counters on the Hyper-V servers and that confirmed me what I wrote above.

What could be the problem? For other LUNs the numbers match between SANHQ and the hosts.

5 Practitioner

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274.2K Posts

July 11th, 2017 05:00

Hello, 

 Anything related around performance issues is very difficult to triage without being able to gather diagnostic info.  I would suggest you open a support case.  On the LUN affected is there actually a performance issue or just the load shown in SANHQ?  

 What EQL firmware are you using and what version of SANHQ?  

 Regards,

Don 

13 Posts

July 11th, 2017 05:00

Hello Donald,

thanks for the prompt response. It was a mistake on my part as I didn't get a sum info from all the hosts connected to this LUN, when I've done that, the numbers +- match, so it seems it's caused by the load on the hosts, so most probably not an EQL issue and I'll dig deeper on the hosts.

For what it's worth: using SANHQ 3.2 and EQL FW 9.0.5

5 Practitioner

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274.2K Posts

July 11th, 2017 06:00

Hello, 

 Thank you for the update. 

 FW 9.0.7 and 9.1.1 are now available. 

 SANHQ 3.3.1 is as well. 

 Sounds like maybe you have a LUN with much more active VMs, so moving some to another LUN might help better balance things out. 

 Regards, 

Don 

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