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3362
ps4100 controller replacement
Hi,
we need a quote for a ps4100xv controller with faulty battery
thanks
Unsolved
1 Rookie
•
21 Posts
0
3362
Hi,
we need a quote for a ps4100xv controller with faulty battery
thanks
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dwilliam62
3 Apprentice
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June 7th, 2019 05:00
Hello,
I don't know, but I suspect none of the vendors who sell these parts monitor this forum.
You want to search for:
Dell EqualLogic Type 12 Controller Module for PS4100
It has a purple colored face plate.
Even Amazon has a vendor selling them.
Regards,
Don
NETisON
1 Rookie
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June 7th, 2019 06:00
thank for the answer
the problem is that the Equallogic is out of warranty since some mounths
we opened a support request to DELL and they told us to contact our account manager, because they can't replace the controller without active maintenance
we asked them but they point us to this forum
this is the history
now it seems we must find the controller on amazon or similar vendor, but in past we had problem with firmware release compatibility, have you got any ideas about it?
thanks again
dwilliam62
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June 7th, 2019 11:00
Hello,
There are not any firmware compatibility concerns because you move the SD card from the old controller to the new one. This maintains the exact same firmware as before. So remove the old controller, swap cards, and install new controller. Then the controller will start up and sync with the active controller.
Are you located outside of the US?
Regards,
Don
NETisON
1 Rookie
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June 10th, 2019 01:00
yes, we are located in Italy
our sales department probably are finding a solution
thanks
dwilliam62
3 Apprentice
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1.5K Posts
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June 26th, 2019 03:00
Hello,
I was curious to know if you got this resolved finally? Did you find a good replacement controller?
Regards,
Don