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1 Rookie

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21 Posts

3361

June 7th, 2019 04:00

ps4100 controller replacement

Hi,

we need a quote for a ps4100xv controller with faulty battery

thanks

3 Apprentice

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1.5K Posts

June 7th, 2019 05:00

Hello,

 I don't know, but I suspect none of the vendors who sell these parts monitor this forum.

You want to search for:

Dell EqualLogic Type 12 Controller Module for PS4100 

It has a purple colored face plate. 

Even Amazon has a vendor selling them.

 Regards,

Don

 

1 Rookie

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21 Posts

June 7th, 2019 06:00

thank for the answer

the problem is that the Equallogic is out of warranty since some mounths

we opened a support request to DELL and they told us to contact our account manager, because they can't replace the controller without active maintenance

we asked them but they point us to this forum

this is the history

now it seems we must find the controller on amazon or similar vendor, but in past we had problem with firmware release compatibility, have you got any ideas about it?

thanks again

3 Apprentice

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1.5K Posts

June 7th, 2019 11:00

Hello,

 There are not any firmware compatibility concerns because you move the SD card from the old controller to the new one.  This maintains the exact same firmware as before.   So remove the old controller, swap cards, and install new controller.  Then the controller will start up and sync with the active controller.

 Are you located outside of the US?

 Regards,

Don

 

1 Rookie

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21 Posts

June 10th, 2019 01:00

yes, we are located in Italy

our sales department probably are finding a solution

thanks

3 Apprentice

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1.5K Posts

June 26th, 2019 03:00

Hello,

 I was curious to know if you got this resolved finally?   Did you find a good replacement controller?

Regards,

Don

 

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