Media Changer for TL2000 does not appear in 2012R2 Device Manager

Hello dfollis,

With the TL2000/4000 you need to be using a SAS controller that is not a PERC card. The PERC H830 will not work with the TL2000/4000 to show the medium changer. You need to get a 12GB SAS card to connect the TL2000/4000 to. Here is a link to the support matrix for the TL2000/4000 & if you look on page 10 it Lists all the supported HBA’s for the R730 server. ftp://ftp.dell.com/Manuals/Common/Dell_PowerVault_Compatibility_Matrix_en-us.pdf

Please let us know if you have any other questions.

Hello,

I have the same problem, but I use iscsi-sas bridge. Please advise.

Hello kennethwongck,

With using the iSCSI bridige to connect to your server the iSCSI bridige is not supported in windows 2012 as seen by the supported OS on page 1&2 of this link. http://downloads.dell.com/Manuals/Common/TL2000TL4000Matrix_Reference%20Guide4_en-us.pdf

Now with that being said what I would do is to make sure that you have your iSCSI bridge configured correctly. Here is a link to the user’s guide & if you look on page 17-28 to double check that your configuration is correct. http://downloads.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_powervault/powervault-tl4000_User%27s%20Guide2_en-us.pdf

Please let us know if you have any other questions.

Hello

I have a TL2000 directly  connected via Fibre switch (QLogic SANbox 3810) to a FC card QLE2462 –Dell card on a PowerEdge R520 Server.  Tape drive is recognized "IBM ULTRIUM 5 HH 3580 TAPE DRIVE" but media changer is not displayed in the device manager.  I'm using the driver 7NH5M_ZPE on a Windows server 2012  R2 .

Kindly help 

Hi Sam

I am having a similar issue getting the TL2000 to display in device manager after installing the device drivers. This is on server 2012 with a Dell PERC 5/E adapter. The latest drivers fail to install so I have had to use the A10 drivers which install successfully. All that shows in device manager is the Changer Bus Enumerator and Tape Bus Enumerator. These are both using the IBM 6.2.3.3 driver.

Any ideas?

Thanks

Hello iangparker,

So the issue that you have is that you are trying to connect your TL2000 to a PERC card which is not going to work. Here is a link to the support matrix & as you can see from the list that you will need either a SAS5E, SAS 6gb, or SAS 12gb card based on your server. http://downloads.dell.com/manuals/common/tl1000_tl2000_tl4000_lt07_lt06_110t_lto3__rd1000_ml6000_compatibility_matrix_en-us.pdf

Please let us know if you have any other questions.

Hi Sam

Thanks for the reply. Looking at purchasing a FD467 (SAS5E) to make this work. Do you know the if this card is supported with server 2012? I am unable to see any drivers for it on the Dell site.

Want to ensure I purchase a supported card for my OS to make this work.

Thanks again.

Hello Sam,

I have a similiar issue.  I'm running Server 2012 R2 with a Dell 12Gbps SAS HBA (I believe the model is HBA330).  The tape drive and changer enumerator come up fine in hardware devices.  But I don't see the tape drive or changer listed anywhere.  Veeam is unable to make use of it.  I have updated the HBA drivers and tape drivers with the latest versions as of December 2016.  The tape drivers were installed as administrator.  Do you have any other advice?

Hello candal02,

You state that you have your TL2000 connected to a PERC H330 controller? If this is the case then you are using the wrong controller as it needs to be either a 12GB or 6GB controller depending on your server. Here is a link to the support Matrix & if you look on page 8 it list out all the supported controllers. http://downloads.dell.com/manuals/common/tl1000_tl2000_tl4000_lt07_lt06_110t_lto3__rd1000_ml6000_compatibility_matrix_en-us.pdf

The PERC H330 will not work with your TL2000 as the PERC card is mainly used for single tape drives without a library or used for a disk array. There is no library support for PERC cards.

Please let us know if you have any other questions.

Sam,

Thanks for getting back so quickly!  I apologize.  We do have a perc card on this server, but we also have a Dell 12gb SAS HBA, which is where the tape drive is plugged into.  The server is a PE630.  I believe this card is on the compatibility matrix.  Maybe I don't have the cable plugged in properly.  I know the tape drive and SAS card both have 2 ports.  Can you confirm we only need one cable plugged in?

I'm having the same exact issue w TL4000 and Windows 2012 connected via QLOGIC FC.  I installed the latest drivers (ran install_nonexclusive) but only see 1 tape drive (there are 2) and no medium changer.  Confirmed the TL4000 is in random mode.  How do I get the medium changer to show up??  Can't configure into BackupExec until I get past this issue.  Thanks in advance for any assistance.

In order to resolve my issue, I ended up having to upgrade both the firmware and driver for my HBA.  But I am using SAS as opposed to FC.  Good luck!

Hello skitzes,

Was your TL4000 seen before on the server or is this a new install? On your TL4000 are there any error codes listed? On your TL4000 have you selected one of the drives to be a control path or no? Which Qlogic card do you have your TL4000 connected to?

Please let us know if you have any other questions.