Unsolved
This post is more than 5 years old
3 Posts
0
86768
Blinking battery light? Even when plugged in
I have an Inspiron 9300 that we got last march (2005)
2 days ago the battery light began blinking orange all the time. It blinks even when it's plugged in to charge. Does anyone know what this means?
If I take the battery out and push the buttons to check how long it's been charged? only 3 lights light up. (Every other light)
Thanks!
LynnC17
4 Posts
0
May 24th, 2006 05:00
melissa6631
3 Posts
0
May 24th, 2006 09:00
I have ordered a new battery anda new charger just to be sure. I'm just waiting for them to get here.
For $1700? I expected a lot more from this as far as battery is concerned. The battery life on this laptop is horrible!
LynnC17
4 Posts
0
May 24th, 2006 12:00
There was a battery recall, did you have a look at that? I did, and while my battery was among the numbers on the list, when I tested the serial number on the website it came out ok. My laptop is less than a year old so I have contacted Dell Support. Doesn't help me get into the info I need on it for today.
gd123
2 Posts
0
June 12th, 2006 06:00
gd123
2 Posts
0
June 12th, 2006 06:00
7of7
2 Posts
0
July 19th, 2006 03:00
LynnC17
4 Posts
0
July 19th, 2006 10:00
Message Edited by LynnC17 on 07-19-200606:51 AM
melissa6631
3 Posts
0
July 19th, 2006 13:00
LynnC17
4 Posts
0
July 19th, 2006 21:00
photobug41
15 Posts
0
August 15th, 2006 00:00
The battery recall has made me look at the manual! I had forgotten about the battery lights on the bottom since I haven't had a problem. I have an Inspiron 9300 that I bought last Sept. or Oct. and the 6 hour and 9 hour batteries seem to hold a charge well, but we just took a long (5 1/2 weeks) road trip and I used the laptop a lot. I noticed the blinking orange light I think, but it always charges to 100%. I just checked the 9 hour battery and it is not on the list. I have yet to check the installed battery, but all 5 green lights came on when I pushed the test button. The directions for installing the batter are lousy--put it in lengthwise--that is subject to interpretation so why don't they show a picture? I'll keep watching this board as I want to be safe.
My first Dell desktop died way too soon and I had to reinstall Windows on the second one. What a hassle with Dell phone support--one tech asked me if I needed Microsoft Office when I was having problems reinstalling programs!
Good luck to all.
photobug41
airforce77
4 Posts
0
August 23rd, 2006 16:00
Wouldn't you know my warranty expired about 3 months ago.
I ordered a new AC cord and that wasn't the problem, so I ended up taking my laptop to the computer repair shop.
They have determined that the recalled battery has caused damage due to overheating.
Now I'm trying to figure out how to go about discussing this situation with Dell. Seems that since my warranty is expired they expect me to pay for tech assistance.
photobug41
15 Posts
0
August 23rd, 2006 18:00
I am sorry to hear about your Dell problems. When I had all the trouble last summer, I wrote to the CEO and finally got some satisfaction. I had to pay our personal guru way more that I had paid Dell for technical support to fix all the problems they caused. I kept getting different people each time I called and they rarely agreed with what to do. The worst one asked me if I needed Microsoft Office when I called because I was having trouble installing it after I had reinstalled Windows! If you can't get better help than I got from Dell, I suggest going to a local repair facility that you can trust.
Good luck.
photobug41
15 Posts
0
August 23rd, 2006 20:00
I love teh challenge of writing to the top. Of course, they don't read the letters, but someone higer up than a secretary will read the letters. I have also written to other CEOs and it is interesting to see the responses I get. Some prove to be worthwhile. Even if you get another brand of laptop, I would still suggest writing to the CEO (you can get a list of officers by searching "Dell corporate officers" (no quotes).
A friend who teaches computer stuff recommended HP to me before I got mine, but I liked being able to order it as I wanted it. I think you can do that on the HP website too. CNET and PCWorld review equipment and I have found it helpful to see what they say about different products. I don't think anyone's technical support is worth much. It took 4 calls to Netgear to get the help I needed and all I wanted was for them to correct the email address they had on file (it wasn't any of ours) so I could email tech support! Now I will have to wait and see if they are any help.
Good luck.
photobug
airforce77
4 Posts
0
August 23rd, 2006 20:00
Ummmm writing to the CEO sounds like an excellent idea.
Sad to say but sometimes a person has to skip the middle guy and go straight to the top to get results.
airforce77
4 Posts
0
August 23rd, 2006 22:00
According to the computer repair service the battery was actually overheating and that has caused the damage.
My laptop is completely dead it won’t do anything.
They did not repair my Inspiron 6000 but gave me a written letter that Dell should repair this even though my warranty expired 05/02/2006. They told me I need to fight Dell on this because it is very obvious that the overheating of the battery has caused the damage.
In the meantime I’m using my sisters HP Pavilion and it’s just an awesome laptop.
It’s the 5000 series with a larger (wide) screen. After using this laptop it would be hard to go back to my Dell!
I’m going to email/write everyone I can think of and try to get this issue resolved.