Dell Inspiron 3521 wont start

Hi arunpkrishnan,

Thank you for writing to Dell Community Forum.

Have you tried the adapter and battery on another system?

Also, when the adapter has been connected to the system, does the light on the adapter stays on?

Can you connect the system to external monitor to check if you get any display on it?

Please private message us the service tag of the system in discussion.

Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Hi Akshatha, Thanks so  much for your response. I have tried all the tricks you have suggested already. I did check the adapter, tried the adapter on another system, tried anther adapter, tried connecting another monitor. The light on the adapter is on while it is connected to the computer. I have PMed you the service tag of my system.

Thanks and best regards,

Arun P Krishnan

Hi Akshatha,

Thanks so  much for your quick response. I've messaged you the service tag of my system.

I have already tried everything you mentioned and nothing seems to work.

To answer to your question: when the adapter has been connected to the system, does the light on the adapter stays on? - Yes

Hope we can understand how this can be handled and fixed.

Thanks and best regards,

Arun P Krishnan

Unplug the system, remove the battery and hold the power button for 30 sec.  Remove the base cover and memory modules - reinstall them.  Try powering up on AC only (no battery).  If the system will power up but won't with the battery installed, the battery is faulty and will need to be replaced.

If the system still won't power up, it's the mainboard that's faulty - if you're in warranty, call Dell and they'll replace the board.  If you're out of warranty, you may be better off replacing the system than you would paying for a  board replacement (figure on about $300 or more for a board replacement - probably not worth it on a model this low-end).