Unsolved
This post is more than 5 years old
1 Rookie
•
11 Posts
0
3423
Dell Precision M6500 Touchpad No longer working - Windows 10
I was recently playing a game, the touchpad has been having no issues before this, but during the game, the touchpad randomly stopped working, I restarted my computer and it hasn't worked since. I've attempted to install the Alps multi-touchpad drivers (it isn't meant for M6500, but it is meant for windows 10), but none of my attempts at installing have been successful it seems. Pretty much every time I install it, it says the installation has failed and doesn't give me a reason. I've also attempted to install the synaptics drivers (Is meant for the M6500, isn't meant for windows 10) that initially came on the computer, this successfully installed but didn't succeed in making my touchpad work. I would attempt to auto install the drivers, but when I go to the device manager, my touchpad no longer shows up in any of the options. The computer does, however, work with a mouse, but I'd prefer to have the trackpad working.
Dell precision M6500
Windows 10, originally Windows 7.
Nvidia Quadro FX 2800M, up to date
Intel Core i5 CPU M 540 @ 2.53 GHz
8Gb Ram
64-bit
DELL-Rishi
2K Posts
0
October 29th, 2016 12:00
Hi DART737,
If the system was working fine earlier, then perform a system restore to restore the machine to an earlier point where it was working fine - http://dell.to/1Sg6khF
Update the BIOS if possible - http://dell.to/2eGY1Q5- restart the system and check in device manager under mouse and pointing devices or check for any unknown devices.
Reset the BIOS defaults and check again - press f2 on startup.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Restart and check in Safe mode - press f8 on startup.
If nothing works, try reseating the touchpad / palmrest cable and check - download the service manual here - http://dell.to/2e8Ofpa
Lastly, your system model is not compatible to work with Win 10 - see this link - http://dell.to/2f3nCj3. Although the system might work with Win10, you might not find drivers available for win 10. The system might not be completely functional or stable, such as it might the issue you have encountered now.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.