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Yazmin12
Bronze

Dell inspiron N5030 won't start up

My Dell laptop won't start up. When i press the power button it takes me to this white blinking underscore "_" ,that's on the top left 

hand side. It won't go any further than that. It also makes a beeping sound when i press a key.

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71 Replies

Re: Dell inspiron N5030 won't start up

Hi Yazmin,

This issue may occur due to a hardware failure or if the operating system is corrupted. Firstly, I would recommend you to run a hardware diagnostics to determine any hardware failure:

You can try to perform the Dell Diagnostics to determine if there is any hardware failure. To perform the diagnostics, follow the steps:

1. Turn off the computer; press and hold the <Fn> key, push the power button and release the keys simultaneously.

2. A blue screen will appear stating Pre-boot System Assessment .

3. A screen will appear with a message 'Were color bars displayed?(y/n).

4. Press 'Y' key if the color bars are displayed properly. 

5. If you get any error code, make a note of it and continue testing.

6. Please share the error codes if any.

If all the tests pass, I would advise you to power off the system, take out the battery and AC adapter, disconnect all external devices and press and hold the power button for 10 to 15 seconds, then put the battery and adapter back in and power it on.

If you are still getting the black screen, try to boot the system in safe mode:

To start the system in safe mode:

  • Restart the system and tap on the F8 key
  • Use the arrow keys to choose safe mode and press enter.
  • Check if the system is booting up.

If the system boots up in safe mode you can try a system restore:

Follow the steps below to do a system restore.

  • Click on Start
  • Type in System Restore in the Search box and press Enter.
  • Restore system to an earlier date
  • In the Welcome to System Restore window, click Restore my computer to an earlier time, and then click Next.
  • In the System Restore window, click Select a Restore Point page of the System Restore window appears.
  • On the calendar, dates in bold indicate restore points. Select the desired date then select the restore point from the list on the right. The best likely restore point to use is the last restore point before problems were observed with the system.
  • Click Next.
  • In the Confirm Restore Point Selection page, verify that the desired restore point is selected, then click Next.
  • After the computer restarts, the Restoration Complete page of the System Restore window appears.
  • Click OK

Hope this helps. Do reply with results.

Thanks & Regards,
Dell_Abhishek_B
#IworkforDell
To learn more about Dell Products, Services, and Drivers, click Here

 

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Yazmin12
Bronze

Re: Dell inspiron N5030 won't start up

It still shows the black screen. When i powered it on i tried to press F8 key to try to restore it but it just made the beeping sound and wouldn't do anything.

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Re: Dell inspiron N5030 won't start up

Hi Yazmin,

Did you try running  the hardware diagnostics on the system? Please let me know the result of the diagnostics. Also, let me know if you are able to see the Dell logo when you are powering on the system and make sure you do not have any external devices (USB flash drives, external hard drives, printers) when you are powering up the laptop.

If the diagnostics pass and you are not able to go to the F8 menu then we would need to re install Windows on this system from the Dell OEM DVD for Windows 7.

I am adding you as a friend; please accept my friend request and send me a personal message with the system Service Tag so that I can check the system warranty details and help you accordingly. 

Do reply with results.

 

Thanks & Regards,
Dell_Abhishek_B
#IworkforDell
To learn more about Dell Products, Services, and Drivers, click Here

 

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Yazmin12
Bronze

Re: Dell inspiron N5030 won't start up

I am able to see the Dell logo when i turn it on. And i am able to see the options F2 and F12.

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Re: Dell inspiron N5030 won't start up

Hi Yazmin,

Thank you for your reply.

I have also received your system service tag and checked the details. I would like to know the results of the hardware diagnostics that were provided in the last post.

Please run this diagnostic test as it is the most basic test to determine any failures with the hardware. Your system is still in warranty so in case of any hardware failures we can replace it, if the hardware tests pass then we will try to determine in case there are any issues with the operating system and how to get it working.

Please follow the steps below to run the hardware diagnostics:

1. Turn off the computer; press and hold the <Fn> key and then push the power button to power on the system.

2. A blue screen will appear stating Pre-boot System Assessment .

3. A screen will appear with a message 'Were color bars displayed?(y/n).

4. Press 'Y' key if the color bars are displayed properly. 

5. If you get any error code, make a note of it and continue testing.

6. Please share the error codes if any.

If all the tests pass, then you will need to re install the the Windows 7 as the system is not booting on the F8 screen. For re installing the Windows you will require the Dell OEM DVD for Windows 7 installation. Please check if you have the DVD and let me know.

Please send me the result of the hardware diagnostics, so that I can help you accordingly.

If the diagnostics pass and you have the Windows 7 installation DVD, you can re install the windows and the drivers too fix the issue.

Note: Re installing Windows erases ALL existing data. This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files. If you do not back up your personal files, the data will be lost. 

You can re install Windows 7 by following the steps on the link below.

http://dell.to/Qe7jyP 

Please reply for any further questions.

Thanks & Regards,
Dell_Abhishek_B
#IworkforDell
To learn more about Dell Products, Services, and Drivers, click Here

 

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Yazmin12
Bronze

Re: Dell inspiron N5030 won't start up

I ran the hardware diagnostics and it said "no problems have been found with this system so far. Do you want to run the remaining memory tests?"  I ran the remaining memory tests but it also passed. I do not have the DVD .

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Re: Dell inspiron N5030 won't start up

Hi Yazmin,

If all the tests have passed, it indicates that the hardware is working fine, to resolve the issue we will need to re install the windows. The system is still reflecting under the retailers name. I have sent you a private message, please check the message and reply with the required information, so that I can transfer the system ownership to your name and send you the re-installation kit.

Re-installing the windows will delete all existing data from the system, so if you have anything important you can contact a local technician and get it backed up.

Please reply for any further questions.

Thanks & Regards,
Dell_Abhishek_B
#IworkforDell
To learn more about Dell Products, Services, and Drivers, click Here

 

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ewood2000
Copper

Re: Dell inspiron N5030 won't start up

I am having the asame problme.  So i followed your directions and when i press and hold FN button ans simultaneously press adn release the power button...it beeps then shuts off before there was no beep and there never is a beep unless i hold down FN

I really need some help in taking the next step

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Re: Dell inspiron N5030 won't start up

Hi Yazmin,

I am following up on behalf of DELL_Abhishek_B. I have added you as a friend and also sent you a private message. Please reply with the required information. I will be glad to assist you.

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

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